Irene Hernandez
Lake Worth,Florida
Summary
Organized and motivated with an understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Store Associate
Eventnetwork
West Palm Beach, FL
11.2023 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Server
Pure Nutrition Usa
West Palm Beach , FL
08.2021 - 10.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
Store Associate
T.J. Maxx
West Palm Beach, FL
06.2022 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Palm Beach Preparatory Charter Academy
Lake Worth, FL05-2023
Skills
- Customer Service
- Payment Processing
- Product display
- Organization
- POS Systems
- Cash Handling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Store Associate
Eventnetwork
11.2023 - Current
Store Associate
T.J. Maxx
06.2022 - 01.2023
Server
Pure Nutrition Usa
08.2021 - 10.2023
High School Diploma -
Palm Beach Preparatory Charter Academy
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