Irene Ieno Urban
Valencia,Valencia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Divisional Manager
Donate A Car 2 Charity
San Diego, CA
06.2010 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled costs to keep business operating within budget and increase profits.
- Managing approximately over 30 incoming calls, emails per day from customers.
Accounting Bookkeeper
Emblu Corporation
Virginia Beach, VA
04.2022 - 10.2023
- Generated invoices upon receipt of billing information and tracked collection progress.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled and corrected issues with financial records.
Education
Bachelor of Arts - Marketing
Universidad Santander
Guadalajara, Jalisco Mexico04.2023
Skills
- Sales Techniques
- Staff Training
- Time Management
- Performance Tracking and Evaluation
- Customer Relationship Management
- Team Leadership
- Customer satisfaction measurement
- Payment Processing
- Administrative Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounting Bookkeeper
Emblu Corporation
04.2022 - 10.2023
Divisional Manager
Donate A Car 2 Charity
06.2010 - Current
Bachelor of Arts - Marketing
Universidad Santander