Irene L. Arocho
Corona,CA
Summary
Detail-oriented Receptionist with years of experience in administrative roles. Skilled in managing front desk operations, handling phone calls, and coordinating schedules. Proficient in greeting guests, directing correspondence, and resolving issues efficiently. Committed to enhancing operational effectiveness and supporting company objectives.
Overview
39
39
years of professional experience
Work History
Receptionist
Henkels & McCoy West LLC
Pomona, California
03.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly during service interactions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Supported staff members with administrative tasks such as typing letters, filing documents, and scanning and copying documents.
- Managed office supplies inventory by monitoring stock levels, anticipating needs, placing orders, and confirming receipt.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Proposed solutions that improved team collaboration and effectiveness.
Campus Supervisor
Rosa Parks Elementary School
06.2019 - 05.2020
- Supervised students across all grades to maintain a safe playground environment.
- Substituted teachers in various subjects to maintain classroom continuity.
- Monitored student safety across Rosa Parks Elementary School campus grounds
- Supervised lunch, recess, and arrival areas for student conduct
- Enforced school rules with students, staff, and visitors
Labor Ready Agency
The Chute Doctor/Buchanan Co
01.2017 - 03.2017
- Clerical duties included but not limited to: Answering phone, filling, scanning, and keeping an organized work environment.
- Managed shipping and receiving by creating labels and packing slips, and scheduling pickups.
- Analyzed and verified employees' timecards for accuracy
- Utilized Fishbowl software for inventory management
Labor Ready Agency
The Chute Doctor/Buchanan Co
Covina, Ca
01.2016 - 01.2017
- Managed reception duties, including answering phone calls, filing, scanning, and general office work to ensure smooth operations.
- Executed shipping and receiving tasks by creating labels and packing lists and scheduling timely pick-ups.
- Time cards Review
- Maintained and updated cleaning service records for accurate tracking and reporting.
- Utilized Fishbowl software for inventory management tasks.
- Conducted time card audits to ensure proper record-keeping.
Educator Assistant
Rosa Parks Elementary School
Eastvale, California
06.2014 - 10.2016
- Noon Supervisor: Make sure all grades are safe on the playground
- Filled in as a substitute teacher across various subjects to maintain classroom continuity. in all subjects
- Supervised children during play, meals, and rest periods.
- Guided children through cleanup, transitions, and group activities.
- Maintained clean, organized play and learning spaces.
- Assisted in planning, organizing, and implementing age-appropriate activities to enhance children's learning experiences.
- Utilized clear communication and professionalism to foster positive relationships with families.
Office Manager
Progressive Mfg/Action Envelope
09.1999 - 09.2009
- Managed activities in areas of sales, customer service, cashier department, and store maintenance.
- Developed a work process that enhanced inventory control and identified discrepancies.
- I introduced a work process that improved inventory control and showed discrepancies.
- Ensured compliance with billing, quoting, and shipping processes. all billing, quoting, and shipping were complying and that proper workflow was applied.
Office Manager/Receptionist/Customer Service
Progressive Mfg/Action Envelope
Anaheim, California
09.1999 - 03.2009
- Managed sales, customer service, cashiering, and store maintenance activities.
- Introduced work process that enhanced inventory control and identified discrepancies.
- Introduce work process that improved inventory control and showed discrepancies.
- Ensure thorough and accurate inventory records are maintained.
- Processed customer invoices and billing statements.
Receptionist
Edmark Graphics Inc.
El Monte, California
07.1990 - 08.1999
- Answering telephone, screening, and directing calls.
- Facilitated communication by taking messages and ensuring timely delivery to intended recipients.
- Greeted visitors and directed them to correct destinations to ensure smooth entry.
- Ensure knowledge of staff movement in and out of the office.
- Scheduled appointments and organized meetings to facilitate efficient use of time.
- Managed calendars by scheduling appointments and organizing meetings to enhance office efficiency.
Receptionist
Gutierrez Insurance Agency
Hacienda Heights, California
07.1987 - 06.1990
- Answering telephone and directing calls.
- Supported billing operations to ensure timely invoicing.
- Greet persons entering organization and provide customer service.
- Managed accounts receivable tasks effectively.
Education
Baldwin Park High School
Baldwin Park, CaliforniaSkills
- Great phone etiquette and customer service
- Operations support
- Microsoft Office
- Database management
- Knowledge in diverse administration
- Multitasking and prioritization
- Meticulous and organized
- Verbal and written communication
- Excellent reading and writing skills
Timeline
Receptionist
Henkels & McCoy West LLC
03.2026 - Current
Campus Supervisor
Rosa Parks Elementary School
06.2019 - 05.2020
Labor Ready Agency
The Chute Doctor/Buchanan Co
01.2017 - 03.2017
Labor Ready Agency
The Chute Doctor/Buchanan Co
01.2016 - 01.2017
Educator Assistant
Rosa Parks Elementary School
06.2014 - 10.2016
Office Manager
Progressive Mfg/Action Envelope
09.1999 - 09.2009
Office Manager/Receptionist/Customer Service
Progressive Mfg/Action Envelope
09.1999 - 03.2009
Receptionist
Edmark Graphics Inc.
07.1990 - 08.1999
Receptionist
Gutierrez Insurance Agency
07.1987 - 06.1990
Baldwin Park High School