Summary
Overview
Work History
Education
Skills
Timeline
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Irene Martin

Delray Beach,FL

Summary

Proven multitasker and adept in POS system operation, I excelled at Delray Hideaway by enhancing customer satisfaction through effective conflict resolution and maintaining high cleanliness standards. My collaborative spirit and ability to handle difficult customers contributed to seamless service delivery, showcasing my commitment to operational excellence and client contentment.

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.


Overview

13
13
years of professional experience

Work History

Bartender Shift Manager

Delray Hideaway
12.2016 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained well stocked bar, replacing bottles and changing kegs when needed.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Seagate Beach Club
05.2015 - 02.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Bertender/server

Two Georges at The Cove
02.2012 - 04.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Certification - Emergency MedicalTechnician

Palm Beach State College
Lake Worth, FL
05-2023

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Handling difficult customers
  • Food running
  • Changing beer kegs
  • Inventory

Timeline

Bartender Shift Manager

Delray Hideaway
12.2016 - Current

Server

Seagate Beach Club
05.2015 - 02.2017

Bertender/server

Two Georges at The Cove
02.2012 - 04.2015

Certification - Emergency MedicalTechnician

Palm Beach State College

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