Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irene Ochoa-Avila

140 Siesta Ln,NC

Summary

Dynamic Patient Service Representative with a proven track record at Kinston Community Health Center, excelling in customer service and HIPAA compliance. Enhanced patient satisfaction by effectively managing appointment scheduling and addressing inquiries, while leveraging medical terminology knowledge to facilitate communication with healthcare providers. Committed to improving care delivery and patient experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Kinston Community Health Center
Kinston, NC
10.2023 - 10.2025
  • Provided exceptional customer service by addressing patient inquiries and concerns effectively.
  • Managed appointment scheduling, ensuring optimal patient flow and minimal wait times.
  • Assisted in patient registration processes, verifying insurance details and personal information accurately.
  • Collaborated with healthcare providers to communicate patient needs and improve care delivery.

Education

No Degree - Medical Assistant

James Sprunt Community College
Kenansville, NC
12.2025

Skills

  • Medical terminology knowledge
  • Customer service
  • HIPAA compliance

Certification

  • Medical Assistant
  • Phlebotomy

Timeline

Patient Service Representative

Kinston Community Health Center
10.2023 - 10.2025

No Degree - Medical Assistant

James Sprunt Community College