Irene Panezo
Orlando
Summary
Detail-oriented healthcare professional with experience in patient coordination, scheduling, and insurance-related processes. Skilled in delivering excellent customer service, managing high-volume administrative tasks, and supporting care teams to ensure efficient patient access and continuity of care.
Overview
6
6
years of professional experience
Work History
Care manager assistant
Advent Health East
Orlando
07.2024 - Current
- Coordinate post-discharge appointments with primary care providers and specialists to ensure continuity of care
- Deliver regulatory notices (MOON, IMM) to patients in compliance with federal guidelines
- Assist with insurance authorization and verification for post-acute services
- Communicate with patients, families, and healthcare teams to support care coordination and resolve concerns-
- Facilitate non-emergency transportation arrangements and discharge logistics
- Manage patient referrals and communication with post-Acute providers (skilled nursing, rehab, home health)
- Maintain accurate documentation in electronic health records (Epic, Aidin)
- Handle high-volume administrative tasks while maintaining attention to detail and accuracy
- Provide compassionate customer service in fast-paced, high-stress environments
Assistant Restaurant Manager
Papa John’s
Orlando
06.2020 - 04.2024
- Assisted in managing daily operations for a fast-paced pizza restaurant.
- Trained and supervised staff on customer service standards and food safety practices.
- Coordinated inventory management and ensured stock levels met demand efficiently.
Retail Sales Associate
Ross Dress for Less
Orlando
12.2021 - 04.2022
- Resolved customer complaints with effective problem-solving techniques.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Education
Lighthouse High School
Orlando, FLSkills
- Care coordination
- Insurance authorization
- Electronic health records
- Regulatory compliance
- Compassionate customer service
- Attention to detail
- Technology proficiency
Languages
English
Native/ Bilingual
A1
Spanish
Professional
A1
Timeline
Care manager assistant
Advent Health East
07.2024 - Current
Retail Sales Associate
Ross Dress for Less
12.2021 - 04.2022
Assistant Restaurant Manager
Papa John’s
06.2020 - 04.2024
Lighthouse High School