IRENE RAEL RAMIREZ
Summary
Sales Associate with a proven record of exceeding sales goals through proactive client engagement and upselling. Expertise in cultivating long-term customer loyalty while training new associates to enhance team performance. Dedicated to delivering exceptional service that aligns with brand values.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Sales Associate Lead
Crate & Barrel
Portland, OR
01.2022 - 04.2026
- Achieved top ranking in SPH, UPT, credit card acquisitions, and total sales.
- Surpassed daily sales goals through proactive client engagement and product promotion.
- Drove store revenue by upselling accessories to complement customer selections.
- Fostered long-term customer loyalty via effective communication and timely responses.
- Demonstrated professionalism aligned with company brand values at all times.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new team members on sales techniques and operational procedures.
- Collaborated with colleagues to improve store performance and meet targets.
Key Holder
Michael Kors
Portland, OR
06.2021 - 11.2021
- Managed key holder responsibilities, including store opening, closing, and alarm setting.
- Achieved sales goals by engaging customers, delivering exceptional service, and promoting special items.
- Executed daily cash handling procedures, ensuring accuracy in financial records and contributing to overall store accountability.
- Trained new staff on company policies and customer engagement techniques, enhancing team readiness and service quality.
- Enforced safety regulations, promoting a secure environment for employees and customers.
- Received shipments from vendors, ensuring proper stocking in designated locations.
Sales Associate
Nordstrom
Portland, OR
01.2019 - 04.2021
- Surpassed daily sales goals consistently through strategic upselling techniques.
- Assisted customers in selecting merchandise while providing tailored fashion advice.
- Cultivated strong relationships with customers to drive repeat business opportunities.
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Utilized technology resources to assist customers in locating preferred items.
- Mentored new employees in customer service, money handling, and organizational strategies.
- Trained new sales associates on customer service protocols and store policies.
- Coordinated with health insurance companies and clients to ensure compliance with HIPAA laws.
Owner/Operator
A Show of Hands Nail Care
Albuquerque, NM
06.1986 - 05.2018
- Oversaw diverse cosmetology services, including manicures, pedicures, waxing, and massages.
- Established appointment-only model to enhance client inclusivity.
- Developed customer relationships through active listening and tailored inquiries.
- Executed appointment scheduling, bookkeeping, and bank deposits with high efficiency.
- Created in-store boutique offering handbags, jewelry, and skincare products.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM01-1984
Development in Cosmetology -
Hollywood School Of Cosmetology
Albuquerque, NM01-1984
Skills
- Sales goal achievement
- Merchandising strategies
- Inventory management
- POS system proficiency
- Client needs assessment
- Customer loyalty building
- Product expertise
- Training and mentoring
- Interpersonal communication
- Gift wrapping techniques
Accomplishments
- First Housewares Associate to sell over One Million Dollars two consecutive years in a row.
- First Housewares Associate to be awarded a bonus for accomplishment in the sales incentive program at Crate & Barrel.
- Awarded Best Salon 2010-2017
Certification
- Establishment license. Cosmetology license. HIPAA certification.
Timeline
Sales Associate Lead
Crate & Barrel
01.2022 - 04.2026
Key Holder
Michael Kors
06.2021 - 11.2021
Sales Associate
Nordstrom
01.2019 - 04.2021
Owner/Operator
A Show of Hands Nail Care
06.1986 - 05.2018
High School Diploma -
Del Norte High School
Development in Cosmetology -
Hollywood School Of Cosmetology