Summary
Overview
Work History
Education
Skills
Timeline
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Irene Reynoso

Orosi,CA

Summary

Dynamic New Patient Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Language

Work History

New Patient Referral Coordinator

Kings Industrial Medical Centers
04.2022 - Current
  • Maintained up-to-date knowledge of insurance requirements, ensuring accurate submission of claims for prompt reimbursement.
  • Contributed to team success by assisting colleagues with complex referral cases when needed.
  • Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.
  • Managed high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
  • Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.

Lead Front Desk Receptionist

Kings Industrial Medical Centers
02.2019 - 04.2022
  • Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the clinic.

Office Assistant Intern

CSET/Golden Valley
06.2018 - 08.2018
  • Contributed to event planning efforts by coordinating logistics, creating promotional materials, and managing guest lists.
  • Improved office efficiency by maintaining and organizing digital and physical files.
  • Assisted with daily office tasks, contributing to a well-run work environment.

Education

Bachelor of Arts - Early Childhood Education Administration

University of Arizona Global Campus
Chandler, AZ
02.2024 -

High School Diploma -

Orosi High School
Orosi, CA
06.2016

Skills

Data entry proficiency

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Timeline

Bachelor of Arts - Early Childhood Education Administration

University of Arizona Global Campus
02.2024 -

New Patient Referral Coordinator

Kings Industrial Medical Centers
04.2022 - Current

Lead Front Desk Receptionist

Kings Industrial Medical Centers
02.2019 - 04.2022

Office Assistant Intern

CSET/Golden Valley
06.2018 - 08.2018

High School Diploma -

Orosi High School

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Irene Reynoso