Irene Reynoso
Orosi,CA
Summary
Dynamic New Patient Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Language
Work History
New Patient Referral Coordinator
Kings Industrial Medical Centers
04.2022 - Current
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate submission of claims for prompt reimbursement.
- Contributed to team success by assisting colleagues with complex referral cases when needed.
- Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.
- Managed high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
Lead Front Desk Receptionist
Kings Industrial Medical Centers
02.2019 - 04.2022
- Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the clinic.
Office Assistant Intern
CSET/Golden Valley
06.2018 - 08.2018
- Contributed to event planning efforts by coordinating logistics, creating promotional materials, and managing guest lists.
- Improved office efficiency by maintaining and organizing digital and physical files.
- Assisted with daily office tasks, contributing to a well-run work environment.
Education
Bachelor of Arts - Early Childhood Education Administration
University of Arizona Global Campus
Chandler, AZ 02.2024 -
High School Diploma -
Orosi High School
Orosi, CA06.2016
Skills
Data entry proficiency
Follow-up skills
Insurance Verification
Patient confidentiality
Appointment Scheduling
Notetaking and documentation
Multi-line telephone operation
Physician Authorizations
Timeline
Bachelor of Arts - Early Childhood Education Administration
University of Arizona Global Campus
02.2024 -
New Patient Referral Coordinator
Kings Industrial Medical Centers
04.2022 - Current
Lead Front Desk Receptionist
Kings Industrial Medical Centers
02.2019 - 04.2022
Office Assistant Intern
CSET/Golden Valley
06.2018 - 08.2018
High School Diploma -
Orosi High School