IRENE RODRIGUEZ
San Antonio,TX
Summary
Healthcare professional specializing in patient access and revenue cycle management. Proven track record in leading front-office operations, optimizing workflows, and enhancing patient experiences in high-volume emergency settings. Committed to upholding compliance standards while driving efficiency and fostering cross-department collaboration.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Front Office Lead
Rapid Care Emergency Room
12.2025 - Current
- Lead front-office operations in a high-volume emergency care setting.
- Ensured accurate registration, insurance verification, and financial collections to enhance patient experience.
- Handled patient escalations and coordinated with clinical teams to resolve issues promptly.
- Supported staff performance and workflow efficiency through training and process optimization.
- Maintain HIPAA and EMTALA compliance.
Patient Access Specialist Lead
Emerus
02.2019 - Current
- Oversaw patient access operations for emergency and inpatient departments, ensuring seamless patient flow and compliance.
- Registered patients, verified insurance, collected copays/deductibles, and managed medical records to streamline patient onboarding.
- Train staff in registration accuracy and insurance verification.
- Conducted chart audits for inpatient and transfer patients to enhance accuracy and support quality care initiatives.
- Assisted in managing escalations to resolve patient issues effectively. and cross-department coordination.
- Oversaw supply ordering processes to ensure availability of necessary materials. and daily financial deposits.
Medical Biller
PediDocs PLLC
10.2006 - 11.2022
- Applied EOBs, appealed denials, and posted payments to ensure timely revenue cycle management and maintain cash flow.
- Submitted claims and resolved rejected claims.
- Verified demographics and insurance information to ensure accurate billing and minimize claim rejections.
- Monitored procedures for HIPAA compliance to protect patient privacy.
- Scheduled appointments and managed patient flow to optimize office efficiency and enhance patient experience.
- Assisted with triage calls, prescriptions, referrals, and authorizations.
Medical Assistant / Office Manager
Dr. Salvador García
08.2006 - 09.2007
- Triaged patients to assess their needs and roomed them for examinations. prepared exam rooms.
- Assisted the physician with exams and procedures.
- Verified insurance and maintained accurate patient records to support efficient billing and care.
- Scheduled appointments and organized charts to streamline patient flow and reduce wait times.
- Performed front-office and back-office duties to ensure smooth operation of daily office activities.
- Managed office supplies and daily operations to ensure functionality. for a second office.
- Ensured strict HIPAA compliance.
Education
BBA - Business Management & Administration (Healthcare)
Hallmark University
9855 Westover Hills Blvd, San Antonio, Texas 7825104-2028
Certificate - Medical Assisting Services
San Antonio College of Medical & Dental Assisting
02-2003
Skills
- Patient access
- Insurance verification
- Billing and coding
- Revenue cycle management
- EMR systems expertise
- Workflow optimization
- Leadership and training
- Microsoft Office proficiency
- Call management
- Customer service and communication
- Problem-solving skills
- Adaptability
- Bilingual communication
Certification
Texas Food Handler Training Program, TX-FH-875584, 07/30/25, 07/30/27, Learn2Serve, TXDSHS License #9
Hobbies and Interests
- NFL & College Football
- Crafting
- Fishing
- School
Awards
Certificate of Champion Recognition, Baptist Neighborhood Hospital, 10/01/25
Professional References
- Amy Lieck, Baptist Neighborhood Hospital - PAS Leadership, Hospital Administrator / Leadership Mentor, Contact information available upon request
- Janice Salinas, PediDocs, Billing Supervisor, Contact information available upon request
- Isabel Lopez, Baptist Neighborhood Hospital, Patient Access Specialist, Contact information available upon request
Timeline
Front Office Lead
Rapid Care Emergency Room
12.2025 - Current
Patient Access Specialist Lead
Emerus
02.2019 - Current
Medical Biller
PediDocs PLLC
10.2006 - 11.2022
Medical Assistant / Office Manager
Dr. Salvador García
08.2006 - 09.2007
BBA - Business Management & Administration (Healthcare)
Hallmark University
Certificate - Medical Assisting Services
San Antonio College of Medical & Dental Assisting