Tatiana Olivo
Alpharetta,GA
Summary
Talented bilingual professional seeking to aid in the success of a company. Great communicator able to foster wonderful relationships with customers, vendors, and company leadership. Eager for new challenges and opportunities to display my adaptability in stress-filled fast-paced environments. Critical thinker able to problem-solve efficiently and effectively on time-sensitive projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Lead
Family Practice Center P.C
Sandy Springs, GA
10.2023 - Current
- Collect information, verify insurance and collect patient co-payments as part of thecheck-out process.
- Assist guests with check-in and checkout processes.
- Schedule and confirm patient appointments and consultations.
- Retrieve faxes and upload documents to patient charts to assist clinical staff.
- Deliver high-quality administrative and customer service to sustain patient and work flows.
- Monitor call queues in order to prioritize incoming calls by urgency or importance level.
Express Service Advisor
RBM Of Alpharetta
Alpharetta, GA
04.2023 - 10.2023
- Answered phone calls and responded to questions and concerns.
- Examined records and papers to verify warranty and service contract coverage.
- Used knowledge of services to recommend additional products
- Documented and scoped actions taken to resolve issues after service calls.
- Recommended additional, useful services to customers to increase overall sales.
Server/Bartender
Ippolito’s Italian Restaurant
Alpharetta, GA
12.2021 - 05.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Service Administrator
RBM of Alpharetta
Alpharetta, GA
02.2023 - 04.2023
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Regularly updated customer service database to reflect new information including address changes and contact details
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
Human Resources
STRDM
Atlanta, GA
03.2021 - 04.2023
- Developed professional relationships with vendors across the United States
- Monitored client performance and their predetermined deliverables
- Planned successful experiential internal and external marketing events
- Negotiated contracts for current and new business clients.
Underwriting Assistant
Chubb Insurance
Alpharetta, GA
05.2022 - 01.2023
- Conducted comprehensive analysis to evaluate risk for underwriting losses
- Worked independently and with colleagues to review, accept, deny for new and renewal business
- Provided timely and professional customer service to internal and external contacts
- Managed own workflow on various projects remotely given by the underwriting team
- Created, organizes and manages multiple files for underwriting team
- Helped review policies to insure regulatory compliance.
Assistant Manager
Sky Zone Trampoline Park
Roswell, GA
04.2017 - 06.2020
- Created and implemented polices and producers for new hire, shift lead and entertainment personnel
- Scheduled daily staffing and delivered daily team motivation huddles
- Provided a safe and fun environment for families by insuring upbeat and cheerful customer service
- Maintained on hand stock and rectified any discrepancies with orders and delivers with vendors.
Education
BBA - Business Administration
Mississippi State University
Skills
- Spanish speaking
- Excel Proficient
- Access proficient
- Research and Data Analysis
- Critical thinking
- Time Management
- Microsoft Dynamics CRM
- Communication Skills
- Marketing
- Interpreting data
- Oracle Business Intelligence
- Project Management
- Customer Service
- Epic Systems
- Hospitality Services
- Administrative Skills
Certification
- CNP - Certification Notary Public
- CPR - AED Certification
Timeline
Front Office Lead
Family Practice Center P.C
10.2023 - Current
Express Service Advisor
RBM Of Alpharetta
04.2023 - 10.2023
Service Administrator
RBM of Alpharetta
02.2023 - 04.2023
Underwriting Assistant
Chubb Insurance
05.2022 - 01.2023
Server/Bartender
Ippolito’s Italian Restaurant
12.2021 - 05.2023
Human Resources
STRDM
03.2021 - 04.2023
Assistant Manager
Sky Zone Trampoline Park
04.2017 - 06.2020
BBA - Business Administration
Mississippi State University