CARMEN LEON
Hanford,California
Summary
Detail-oriented front office receptionist with over 20 years of experience in optimizing office workflow and managing patient records. Proven ability to coordinate communication between patients and medical staff, ensuring seamless service delivery and high levels of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Front Office Receptionist
King Eye Center
Hanford, CA
01.2004 - Current
- Managed patient scheduling and appointments to optimize office workflow.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Chart Preparation & Review: responsible for pulling patient charts daily, assembling new medical records, and ensuring all required documentation (such as consent forms and physician reports) is accurate and complete before a procedure begins.
- Surgical Scheduling: Inputting post ops appointments, communicating with surgical staff on cancellations and additions, in real-time.
- Organizational Skills: The ability to set priorities and maintain a neat work area while handling high-volume telephone communications and document scanning.
- Communication: Strong interpersonal skills for interacting with patients, caregivers, and the clinical surgical team to communicate changes in appointment arrival time or insurance information.
Education
High School Diploma -
Lemoore High School
Lemoore, CA06-2001
Skills
- Spanish Speaking
- Telephone Skills
- Appointment scheduling
- Verbal and written communication
- Customer Service
- Multitasking & Prioritizing
- Problem-Solving
- Organization & Detail Orientation
Languages
Spanish
Native or Bilingual
Timeline
Front Office Receptionist
King Eye Center
01.2004 - Current
High School Diploma -
Lemoore High School