Irene Sczublewski
ROYAL SONESTA MINNEAPOLIS DOWNTOWN
Minneapolis–St. Paul,Minnesota
4
Certifications
22
years of professional experience
Banquet Manager coordinating multiple events daily, union staffing, event setups, and BEO execution across hotel functions. Partners with leadership and operating teams to keep event timing aligned with food safety and guest expectations during shifting priorities. Supports client needs through day-of adjustments that keep banquet events moving smoothly.
Work History
Banquet Manager
1 Year 9 Months- Managed weekly events in a convention hotel, overseeing event operations, BEO execution, room setups, and service flow while balancing client requests, service timing,supporting recovery and floor readiness.
- Partnered with hotel departments to keep event timing aligned, resolve shifting priorities, and support food safety.
- Maintained 95-97% client satisfaction rate across catering, convention services, and banquet operations over the past 22 months.
Outlets Manager
2 Years 8 Months- Directed daily restaurant and Starbucks operations, managing 900-1500 guest interactions per day to maintain efficient service flow, team accountability, cost control and guest satisfaction.
- Coordinated purchasing, inventory, vendor relationships, and food safety standards.
- Supported hiring, onboarding, payroll, and scheduling activities to ensure adequate staffing and smooth daily operations.
- Tracked vendor orders and supply levels to reduce shortages during busy outlet periods.
- Evaluated outlet performance trends to identify staffing, service, and cost-control adjustments.
- Provided hands-on support across hotel departments during peak demand and staffing shortages to maintain smooth operations and consistent
Department Manager
1 Year 6 Months- Directed department operations with a focus on employee development, operational efficiency and day-to-day profitability.
- Ensure compliance with food safety standards through proper sanitation practices and safe food handling procedures.
- Collaborated with other departments to resolve service issues and keep daily operations moving smoothly. Escalated issues early to protect service quality and team productivity.
- Coached team members on service expectations, work pace, and consistent guest interaction.
- Adapted department priorities quickly during busy periods to keep work organized and customer service steady.
Outlets Manager
8 Months- Managed hotel Starbucks and daily lunch operations at BANK Restaurant, overseeing service flow, customer volume, and guest satisfaction to ensure efficient operations and exceptional service.
- Maintained inventory, food safety, and product quality to keep outlets aligned with hotel standards.
Nutrition Services Manager / Patient Services
9 Months- Managed scheduling and payroll for a 70-employee department.
- Directed patient meal, room-service, and catering operations across the unit.
- Partnered with nursing and clinical dietitian teams to align meals with patient dietary needs.
- Maintained service standards, food safety, and team coverage in a fast-paced hospital environment.
Store Manager
14 Years 9 Months- Managed store operations, sales, labor, costs, customer satisfaction, and partner engagement across multiple locations.
- Interviewed, hired, onboarded, trained, and developed teams.
- Served as Learning Coach, workshop facilitator, and Certified Food Safety Master Instructor and proctor for Servsafe exams.
- Maintained guest-focused service standards and handled concerns with calm, professional follow-up.
- Applied food safety and sanitation practices to maintain a clean, compliant work environment.
- Monitored inventory levels, ordering needs, and vendor coordination to support smooth store operations.
- Led onboarding and ongoing development for new hires and returning team members.
- Supported labor planning and schedule adjustments to match sales patterns and staffing needs.
- Worked closely with other departments during kiosk launch and store support activities.
- Facilitated training workshops to reinforce product knowledge, service expectations, and operating routines.
- Reviewed operating results with store leaders to identify staffing and service priorities.
- Provided hands-on support during busy shifts to keep service moving and teams aligned.
- Coordinated daily opening and closing routines to keep stores organized and ready for service.
Skills
Banquet & event operations
Guest and client service
Service standards and guest satisfaction
Cross-department collaboration
Event setup coordination
Hiring & onboarding
Payroll
Scheduling & labor control
Union and non-union team leadership
Training & employee development
Inventory
purchasing & vendors
Budgeting and cost awareness
Food safety & sanitation
Operating results review
Vendor coordination
Hotel department support
Team coaching and performance feedback
Guest satisfaction management
Labor planning
Local health code compliance
Labor law compliance
Banquet service staffing
Hotel property management systems
Guest recovery
Certification
Heartsaver First Aid CPR AED-American Heart Association
Personal Information
Title: HOSPITALITY & OPERATIONS LEADERSHIP
AWARDS & RECOGNITION
MANAGER OF THE QUARTER — Q4 | Royal Sonesta | Jan 2026, LEADER OF THE QUARTER — Q2 | Westin Minneapolis | Jul 2024
COMMUNITY LEADERSHIP
- JOY ACADEMY, Board Member & Chair of HR, 2009, 2012
- STARBUCKS ARMED FORCES NETWORK, Co-Chair, 2018, 2019
Military Service
Army National Guard
1992-1998
Timeline
Banquet Manager
ROYAL SONESTA MINNEAPOLIS DOWNTOWN
01.2025 - CurrentRead More
Outlets Manager
WESTIN HOTEL
04.2022 - 12.2024Read More
Department Manager
HY-VEE, INC.
10.2020 - 04.2022Read More
Outlets Manager
WESTIN HOTEL
01.2020 - 09.2020Read More
Nutrition Services Manager / Patient Services
SODEXO – M HEALTH FAIRVIEW, ST. JOHN’S HOSPITAL
04.2019 - 01.2020Read More
Store Manager
STARBUCKS COFFEE COMPANY
07.2004 - 04.2019Read More