Irene Webb
Englewood,Colorado
Summary
Proven track record in high-volume dining environments, exemplified by exceptional customer service at BJ's Restaurant & Brewhouse. Skilled in guest engagement and suggestive selling, I significantly enhance dining experiences. Expertise in service prioritization ensures order accuracy and operational efficiency. Demonstrates a strong work ethic and collaborative spirit, driving team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Macaroni Grill
07.2022 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Head Hostess
Thirsty Lion Gastropub
04.2021 - 06.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Key Controller
Broadmoor Hotel
05.2019 - 04.2021
- Organized the valeted keys in an efficient manner.
- Answered phone calls using the Broadmoor's five star standards.
- Communicated effectively with the valets in order to get the cars to the guests immediately.
Cashier
Fargo's Pizza
08.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about restaurant policies and addressed customer concerns.
Education
Bachelor of Science - Environmental Science
Metropolitan State University of Denver
Denver, CO05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- High-volume dining
- Service prioritization
- Order Accuracy
- Suggestive Selling
- Dining area maintenance
- Guest Engagement
Timeline
Server
BJ's Restaurant & Brewhouse
11.2022 - Current
Server
Macaroni Grill
07.2022 - 11.2022
Server/Head Hostess
Thirsty Lion Gastropub
04.2021 - 06.2022
Key Controller
Broadmoor Hotel
05.2019 - 04.2021
Cashier
Fargo's Pizza
08.2017 - 05.2019
Bachelor of Science - Environmental Science
Metropolitan State University of Denver
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