Irene Zarish
Levittown,PA
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate dining. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
28
28
years of professional experience
Work History
Server Trainer
Uno Pizzeria & Grill
Hamilton , NJ
07.2009 - Current
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Observed participants and provided corrective measures for skill improvement.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Initiated guidelines for standard operation of serving [Type].
Server
Uno Pizzeria & Grill
Hamilton, NJ
07.2009 - Current
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Administrative Assistant
Uno Pizzeria & Grill
Hamilton, NJ
09.2017 - 03.2020
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Entered and maintained departmental records in company database.
Education
No Degree - Elementary Education
The College of New Jersey
Trenton, NJHigh School Diploma -
Wildwood High School
Wildwood, NJ06.1998
Skills
- Attention to Detail
- Relationship Building
- Clear Communication
- Individualized Instruction
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upselling Products and Services
- Building Customer Trust and Loyalty
Timeline
Administrative Assistant
Uno Pizzeria & Grill
09.2017 - 03.2020
Server Trainer
Uno Pizzeria & Grill
07.2009 - Current
Server
Uno Pizzeria & Grill
07.2009 - Current
No Degree - Elementary Education
The College of New Jersey
High School Diploma -
Wildwood High School