IREON HAMPTON
LULING,UNITED STATES
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
LCMC Health Westpark
03.2021
- Scheduled remote ancillary tests, ensuring timely patient care.
- Verified and updated demographic and insurance details accurately.
- Coordinated with departments for efficient patient service delivery.
- Handled inbound and outbound calls with a focus on patient needs.
- Contributed to seamless operations through effective communication.
- Provided compassionate patient support, fostering a welcoming environment that enhanced patient experiences and satisfaction.
Patient Service Representative
Trivest Healthcare Alliance
09.2016 - 04.2020
- Supported patient satisfaction with professionalism and confidentiality.
- Coordinated tests and procedures with VA medical center to enhance service efficiency.
- Ensured patient rights and privacy were upheld at all times.
- Streamlined scheduling processes, improving patient experience.
- Facilitated effective communication between patients and healthcare providers.
Cashier
Walmart Stores,INC
10.2005 - 09.2016
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service protocols effectively.
- Implemented best practices for cash handling, reducing errors during transactions significantly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Medical Billing and Coding - undefined
Herzing University-Madison
08.2018
High School Diploma - undefined
LW Higgins Senior High School
Marrero, La05.2004
Skills
- Achieved high customer satisfaction through effective service delivery Improved time management practices to enhance productivity Optimized appointment scheduling to maximize team efficiency Cultivated strong team collaboration to achieve project objectives Resolved challenges swiftly to maintain high service quality
Timeline
Patient Access Representative
LCMC Health Westpark
03.2021
Patient Service Representative
Trivest Healthcare Alliance
09.2016 - 04.2020
Cashier
Walmart Stores,INC
10.2005 - 09.2016
Medical Billing and Coding - undefined
Herzing University-Madison
High School Diploma - undefined
LW Higgins Senior High School