Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

IRFAN HOQUE

Queens,USA

Summary

Motivated and committed student seeking a role to showcase strong communication and interpersonal skills, along with dedication to ensuring customer satisfaction. Interested in opportunities for professional growth and development while continuing education.

Overview

4
4
years of professional experience

Work History

Passenger Service Agent

Wfs
Jamaica, USA
09.2024 - Current
  • Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
  • Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel.
  • Managed CLC - Centralized Load Control, Lost & Found position.

Crew Member

Popeyes
Astoria, USA
06.2023 - 03.2025
  • Cross-trained in multiple positions within the store, as needed.
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
  • Followed health department regulations for handling food products properly.

Private Tutor

Freelance
Dhaka, Bangladesh
12.2021 - 03.2023
  • Created and maintained a positive learning environment for students to foster their academic success.
  • Mentored and supported students to build their confidence and study skills.

Education

Bachelor of Science (B.S.) - Computer Systems

New York City College of Technology
Brooklyn
06-2029

High School Diploma -

Newtown High School
Elmhurst
06-2024

Skills

  • Customer service management
  • Performance improvements
  • Airline policies
  • Conflict resolution
  • Time management
  • Multitasking and organization

Affiliations

  • SPSC Cricket Team
  • Newtown High School Cricket Team
  • Newtown High School Hiking Club
  • Newtown High School Cultural Club

Languages

Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Timeline

Passenger Service Agent

Wfs
09.2024 - Current

Crew Member

Popeyes
06.2023 - 03.2025

Private Tutor

Freelance
12.2021 - 03.2023

High School Diploma -

Newtown High School

Bachelor of Science (B.S.) - Computer Systems

New York City College of Technology