Overview
Work History
Education
Skills
Timeline
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Irfana Amtul Qureshi

Charlotte,NC

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Amazon
Charlotte, NC
02.2020 - 11.2024
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Oversaw warranty counseling process to manage expense controls.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Led on- and off-site customer support teams across multiple time zones.

Operations Manager

Freedom Transportation LLC
Charlotte, NC
06.2019 - 01.2020
  • Managed scheduling, training and inventory control.
  • Maintained detailed records of customer interactions, including inquiries, complaints, and actions taken.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Collaborated with team leaders on quality audits.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Education

Computational Science

Jawaharlal Nehru Technological University
Hyderabad
07-2017

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Call management
  • Customer RMA management
  • Stock management

Timeline

Customer Service Representative

Amazon
02.2020 - 11.2024

Operations Manager

Freedom Transportation LLC
06.2019 - 01.2020

Computational Science

Jawaharlal Nehru Technological University

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Irfana Amtul Qureshi