Iriana A Pineda
West Palm Beach
Summary
Dynamic insurance agent with proven success at Gabrielle Garcia Poleon State Farm Agency, excelling in client needs analysis and operational efficiency. Bilingual in English and Spanish, I foster strong customer relations while swiftly processing claims. Recognized for enhancing communication and resolving conflicts, driving productivity and satisfaction in diverse environments.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Gabrielle Garcia Poleon State Farm Agency
05.2022 - 05.2025
- Finalized sales and collected necessary deposits.
- Negotiated contracts and terms of sale with potential customers.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Investigated and processed claims swiftly to keep customers satisfied.
- Educated clients on insurance policies and procedures.
Manager (seasonal)
Cherry Hills Programs
10.2021 - 12.2021
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Personal Assistant to the Owner
Changes Salon And Spa
11.2020 - 11.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Lead Hostess
Alfresco Par 3
02.2019 - 11.2020
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Education
Business And Marketing - Business And Marketing
Florida Career College
West Palm Beach, FL10.2021
High School Diploma -
Flvs Online Home School
West Palm Beach, FL05.2020
Skills
- Operational efficiency
- Fast learner
- efficient communication skills
- Client needs analysis
- Customer relations expert
- bilingual (English and Spanish)
Timeline
Insurance Agent
Gabrielle Garcia Poleon State Farm Agency
05.2022 - 05.2025
Manager (seasonal)
Cherry Hills Programs
10.2021 - 12.2021
Personal Assistant to the Owner
Changes Salon And Spa
11.2020 - 11.2021
Lead Hostess
Alfresco Par 3
02.2019 - 11.2020
Business And Marketing - Business And Marketing
Florida Career College
High School Diploma -
Flvs Online Home School