Iridian Orozco
Houston,Tx
Summary
Incredibly motivated individual with a warm and friendly demeanor. Skilled at conflict resolution. Punctual problem solver and avid multitasker. Track record of being part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success. Experienced with administrative support and documentation management. Utilizes strong organizational skills and effective communication to ensure compliance and improve office efficiency. Track record of reliability and adaptability in dynamic environments.
Overview
11
11
years of professional experience
Work History
Receptionist
Atec, Inc.
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and visitors.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Responsible for several administrative support duties that keep the office running efficiently
Manager/Team Lead
Longhorn Steakhouse
06.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Caterer, Host, To Go, Lead/Assistant Manager, Trainer, Expo, Server, and Bartender
P.F. Chang’s China Bistro
01.2019 - 05.2022
- Assisted management and filling in when in need
- Trained new employees while being a role model for whatever position they were
- Strategic planner to accommodate anything that comes up by ensuring I was knowledgeable in each position, while providing high quality service
- Was an expert communicator with chefs to ensure food came out to perfection
Head Hostess, Head Server/Bartender
La Tapatia
05.2020 - 07.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Manager
Pet Country
06.2014 - 05.2020
- Coordinating and overseeing daily operations/responsible for managing all day-to-day duties that ensure the smooth operation of a retail store
- Hiring, training, and supervising workers, while maintaining and monitoring high standards for customer service
- Created financial budgets to manage costs, ensuring the store sales goals were met or exceeded
- Overseeing and assisting to make sure the facility, cages and daily walks and runs were kept up with and well maintained
- Scheduled daily services and boardings
Education
Certified Veterinary Technician -
AMVA Vet Tech
05.2018
Associate’s - Accounting
University of Houston
06.2017
High School Diploma -
John Foster Dulles High School
06.2014
Skills
- Meticulous Attention to Detail
- Rapid Learner
- Strong Verbal Communication
- Poised under pressure
- Problem-resolution abilities
- Effective Independent Operator
- Effective Team Collaboration
- Organization skills
- Time management
- Data entry
Accomplishments
- Part of leading teams that helped me grow individually and professionally and was able to advance in every position.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Atec, Inc.
02.2024 - Current
Manager/Team Lead
Longhorn Steakhouse
06.2022 - 04.2024
Head Hostess, Head Server/Bartender
La Tapatia
05.2020 - 07.2021
Caterer, Host, To Go, Lead/Assistant Manager, Trainer, Expo, Server, and Bartender
P.F. Chang’s China Bistro
01.2019 - 05.2022
Manager
Pet Country
06.2014 - 05.2020
High School Diploma -
John Foster Dulles High School
Certified Veterinary Technician -
AMVA Vet Tech
Associate’s - Accounting
University of Houston
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