Irie Frigillana
LAS VEGAS,NV
Summary
Several years of experience in the customer service field and hospitality. Ranging from management, hotel experience, retail, alterations and tailoring, food and beverage, fast food, production, hospitality; and open to learning and growing my knowledge and challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sleep Center of Nevada
Las Vegas, Nevada
05.2024 - Current
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
Bartender
Horizon Air
Las Vegas, Nevada
11.2023 - Current
- Assisted in setting up the bar for service shift.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Apprentice Bartender
Sahara Hotel And Casino
Las Vegas, Nevada
02.2024 - 06.2024
- Greeted customers warmly upon arrival and provided excellent customer service throughout their visit.
- Restocked ice bins throughout shifts as needed.
- Inspected glassware for cleanliness prior to use.
- Organized and served drinks to customers in a timely manner according to established procedures.
- Ensured compliance with health department standards related to food preparation and storage.
- Processed payments using POS systems accurately and efficiently.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Server/Food Runner
Silverton Hotel & Casino
Las Vegas, NV
11.2021 - 03.2024
- Specialty fine dining server
- Deliver outstanding service to our guest
- Also a food runner assisting the kitchen and servers
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
Server/Runner/Busser
Guy Fieris Kitchen & Bar
Las Vegas, NV
11.2018 - 01.2021
- On call server, servicing amazing customer service, building a great experience within the restaurant for our guests
- Also a runner or busser on days needing extra backup in restaurant
- Running meals out to tables in a timely fashion and bussing the tables quickly and ensuring proper sanitation
- Then took on a full time role as a hostess
Hostess
Guy Fieris Kitchen & Bar
Las Vegas, NV
01.2021 - 07.2022
- Transferred from housekeeping to hostess within same company
- As a hostess carry out amazing customer service, taking names for any waits and seating guest as soon as possible
- Help buss tables and serve food.Housekeeping
Housekeeping
Harrahs Casino and Hotel
Las Vegas, NV
04.2018 - 11.2018
- Attending guest rooms with any needs of cleaning their rooms
- Meeting cleanliness exceptions and quality
- Given the opportunity to become a supervisor, but the position was not a career field for me
Shift Leader
Dairy Queen
Las Vegas, NV
05.2014 - 10.2017
- Leading each shift with pre shift meetings including goals, volume, positions, and expectations or news
- Ensuring team members carry out perfect customer service and delivering timely and satisfying quality
- Incharge of bulk delivery and scheduling
- Later became a shift manager, managing two dairy queen locations
Administrator
Nordstrom
Las Vegas, NV
03.2016 - 04.2017
- Started as a sales associate responsible for making sales ans commission standards or beyond
- Later promoted to alterations shop admin, responsible for coordinating garment work flow, quality, responding to customer, employee, and shop team concerns, assisting sales associates and customers with quality customer satisfaction
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NVSkills
- Customer service
- Hospitality
- Management
- Hotel experience
- Retail
- Alterations and tailoring
- Food and beverage
- Fast food
- Production
- HIPAA Compliance
- Marketing and sales experience
- Bar service preparation
- Responsible Alcohol Service
Certification
- Food Handlers card
- TAM card
- Non-Gaming Sheriffs Card
Timeline
Medical Assistant
Sleep Center of Nevada
05.2024 - Current
Apprentice Bartender
Sahara Hotel And Casino
02.2024 - 06.2024
Bartender
Horizon Air
11.2023 - Current
Server/Food Runner
Silverton Hotel & Casino
11.2021 - 03.2024
Hostess
Guy Fieris Kitchen & Bar
01.2021 - 07.2022
Server/Runner/Busser
Guy Fieris Kitchen & Bar
11.2018 - 01.2021
Housekeeping
Harrahs Casino and Hotel
04.2018 - 11.2018
Administrator
Nordstrom
03.2016 - 04.2017
Shift Leader
Dairy Queen
05.2014 - 10.2017
High School Diploma -
Desert Oasis High School
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