Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Irie Kraft

Irie Kraft

Bellevue,WA

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2017 - 08.2024
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Collaborated with other leaders to direct workflow and support operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Troubleshot equipment to reduce service calls and downtime.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Lineman

Ryatt Construction
04.2014 - 03.2017
  • Excellent communication skills, both verbal and written.
  • Minimized environmental impact through timely identification and repair of leaks or damaged pipes.
  • Improved sewer performance by cleaning and clearing debris from lines using specialized tools and equipment.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Loaded and unloaded materials onto trucks and trailers.
  • Used variety of hand and power tools to complete tasks.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Barista

Starbucks
05.2012 - 01.2014
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Organized and detail-oriented with a strong work ethic.

Education

Highschool Diploma -

Cedarcrest High School
Duvall, Washington
01.2015

Skills

  • Customer Service
  • Shift leadership
  • Employee Scheduling
  • POS Deletions
  • Quality Inspections
  • POS System Operation
  • Sales and Upselling
  • Inventory Counts
  • Cash Handling
  • Inventory Control
  • Conflict Resolution
  • Customer Service Management
  • Customer-Oriented
  • Team Collaboration and Leadership

Awards

  • Coffee Master
  • Employee of the Month

Timeline

Shift Supervisor

Starbucks
03.2017 - 08.2024

Lineman

Ryatt Construction
04.2014 - 03.2017

Barista

Starbucks
05.2012 - 01.2014

Highschool Diploma -

Cedarcrest High School
Irie Kraft