Irina Bell Chalkevitch
Gaylord,MI
Summary
Accomplished Head Bartender with a proven track record. Enhances customer loyalty through attentive service and advanced bartending techniques. Skilled in staff training, cash handling, and POS system proficiency, excel in high-volume environments, significantly increasing repeat business. Fluent in foreign languages, outgoing personality and alcohol safety knowledge contribute to a safe, enjoyable customer experience.
Overview
5
5
years of professional experience
Work History
Head Bartender
Kane's Lobster Pot
05.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty. Previously, no regulars visited the bar for Happy Hour. Currently, the bar is full five days a week.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Bartender
Boyne Mountain Resort
11.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends. Over four rows deep at the bar at peak volume.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Queenshead
09.2019 - 10.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
The Hook
05.2019 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Minsk School #119
Minsk, Belarus06.1995
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- POS System proficiency
- Managing cash register
- Advanced Bartending Techniques
- Foreign language proficiency
- Outgoing Personality
Timeline
Head Bartender
Kane's Lobster Pot
05.2022 - Current
Bartender
Boyne Mountain Resort
11.2021 - 03.2023
Bartender
Queenshead
09.2019 - 10.2021
Bartender
The Hook
05.2019 - 10.2021
High School Diploma -
Minsk School #119
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