Michael Courtney
Hyannis,MA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Lobster Pot Restaurant. Excelled in drink preparation techniques and order management, enhancing organizational growth. Demonstrated exceptional ability to handle difficult customers, ensuring customer satisfaction. Proven track record in team training and development, contributing to a positive and efficient service environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Seasonal Bartender, Dining Room Attendant
Lobster Pot Restaurant
Provincetown, MA
04.2024 - 11.2024
- Efficiently prepare cocktails from the Signature Drink list and by request
- Fill beverage orders from service staff
- As Dining Room Attendant, efficiently clear, set tables for guests, maintain a clean, organized dining area
H2B Seasonal Ski Lift Operator
Stratton Mountain Resort
Stratton Mountain, VT
11.2023 - 04.2024
- Responsible for the safe and efficient operation of lifts
H2B Seasonal Bartender
Lobster Pot Restaurant
Provincetown, MA
04.2023 - 11.2023
- Efficiently prepare cocktails from the Signature Drink list and by request
- Fill beverage orders from service staff
H2B Seasonal Ski Lift Operator
Stratton Mountain Resort
Stratton Mountain, VT
11.2022 - 04.2023
- Responsible for the safe and efficient operation of lifts
H2B Seasonal Food Runner, Bartender
Lobster Pot Restaurant
Provincetown, MA
04.2022 - 11.2022
- Ensure all food trays are accurate and complete, deliver them to the proper tables
- As Bartender, efficiently prepare cocktails from the Signature Drink list and by request
- Fill beverage orders from service staff
H2B Seasonal Ski Lift Operator
Stratton Mountain Resort
Stratton Mountain, VT
11.2021 - 03.2022
- Responsible for the safe and efficient operation of lifts
H2B Houseman/Bartender/Server
Horseshoe Bay Resort
Horseshoe Bay, TX
05.2019 - 11.2019
- As Houseman responsible for cleaning, designated areas, public spaces
- As Bartender, efficiently prepare cocktails, fill beverage orders from service staff
- As Server, responsible for customer satisfaction regarding all food and beverage service
H2B Bartender/Server
Fiddlestick's Country Club
Ft. Myers, FL
10.2018 - 05.2019
- Bartender responsible for efficiently preparing cocktails for guests and filling orders from service staff
- Server responsible for customer satisfaction regarding all food and beverage service to guests
Bartender
Riu Ocho Rios
Ocho Rios, Jamaica
01.2010 - 09.2018
- Responsible for efficiently preparing cocktails for guests and filling beverage orders from service staff
Education
Certificate - Waitering and Bartending
St. Monica's College
Jamaica01-2005
Customer Service
T.P.D.C.O
JamaicaSkills
- Health codes compliance
- Basic accounting
- Safe service compliance
- Organizational growth
- Drink preparation techniques
- Patience and tolerance
- Clear and effective communication
- Team training and development
- Courteous
- Handling difficult customers
- Outgoing personality
Certification
waitering and Bartending (st Monica,s collage )
Timeline
Seasonal Bartender, Dining Room Attendant
Lobster Pot Restaurant
04.2024 - 11.2024
H2B Seasonal Ski Lift Operator
Stratton Mountain Resort
11.2023 - 04.2024
H2B Seasonal Bartender
Lobster Pot Restaurant
04.2023 - 11.2023
H2B Seasonal Ski Lift Operator
Stratton Mountain Resort
11.2022 - 04.2023
H2B Seasonal Food Runner, Bartender
Lobster Pot Restaurant
04.2022 - 11.2022
H2B Seasonal Ski Lift Operator
Stratton Mountain Resort
11.2021 - 03.2022
H2B Houseman/Bartender/Server
Horseshoe Bay Resort
05.2019 - 11.2019
H2B Bartender/Server
Fiddlestick's Country Club
10.2018 - 05.2019
Bartender
Riu Ocho Rios
01.2010 - 09.2018
waitering and Bartending (st Monica,s collage )
Certificate - Waitering and Bartending
St. Monica's College
Customer Service
T.P.D.C.O
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