Irina Dokka
Summary
Bilingual customer service representitive seeking a rewarding and challenging position that will utilize my education and skills gained through education and work experience to contribute to the success of the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher
Dokka Express LLC
Puyallup , WA
10.2018 - Current
- Coordinated the schedule of drivers and trucks, Performed all receptionist responsibilities, kept in touch with drivers via phone, Had to find hauls and negotiate it with the broker, Was the main decision maker for the load acceptance
Medical Office Assistant / EEG technician
Northwest Neurology & Electrodiagnostic Center
Auburn, WA
09.2012 - 12.2015
- Appointment scheduling, Sterile techniques, PC faxing, Vital signs, Multitasking, Customer service, Phone triage, Electronic Health Records management, Electroencephalography, ICD/CPT billing and coding, Clerical duties, reports, Prepping exam rooms, stocking and cleaning
Medical Assistant
NW Integrative Wellness, Inc.
Federal Way, WA
08.2011 - 10.2012
- Handle responsibilities of greeting patients and answering phone calls, Responsible for collecting and entering treatment charges in the system, Perform responsibilities of explaining insurance coverage plans to patients, Handle the tasks of filing medical reports and insurance forms, Schedule patient appointments; explain clinic policy to patients, process incoming and outgoing mails, Perform coding of diagnoses and procedures, opening the office in the morning, and maintaining the reception area
Medical Assistant
Provant Health Solutions, LLC.
Auburn, WA
02.2010 - 12.2011
- Body fat analysis (weight, height, BMI, body fat, blood pressure, pulse)
Education
5.0 GEU’s for Medical billing, Completed 50 class hours during winter quarter. -
Green River Community College
01.2009
ACCSC Medical Assistant program, graduated, Patient care and communication, Clinical assisting and pharmacology, Medical insurance, bookkeeping, Cardiopulmonary procedures, Laboratory procedures, Endocrinology and reproduction, Therapeutic care, 160 hours externship at Issaquah Women’s Clinic -
Everest
Skills
- Knowledge of Centricity EMR software
- Windows 7 and IE
- Microsoft Word
- Typing 55 wpm
- 10-key data entry
Certification
- HIV/AIDS
- CPR/HCP
- HIPAA
- OSH
Timeline
Dispatcher
Dokka Express LLC
10.2018 - Current
Medical Office Assistant / EEG technician
Northwest Neurology & Electrodiagnostic Center
09.2012 - 12.2015
Medical Assistant
NW Integrative Wellness, Inc.
08.2011 - 10.2012
Medical Assistant
Provant Health Solutions, LLC.
02.2010 - 12.2011
5.0 GEU’s for Medical billing, Completed 50 class hours during winter quarter. -
Green River Community College
ACCSC Medical Assistant program, graduated, Patient care and communication, Clinical assisting and pharmacology, Medical insurance, bookkeeping, Cardiopulmonary procedures, Laboratory procedures, Endocrinology and reproduction, Therapeutic care, 160 hours externship at Issaquah Women’s Clinic -
Everest