Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Irina Dokka

Arcadia,FL

Overview

14
14
years of professional experience
1
1
Certification

Work History

Radius Global Advertising

Customer Service Rep
06.2023 - Current
  • Respond to customer inquiries and provide accurate information in a timely manner.
  • Assist customers with product and service-related questions or concerns.
  • Navigate and utilize internal systems and databases.
  • Helping Russian speaking client's on reviewing insurance

Dispatcher

Dokka Express LLC
01.2017 - Current
  • Coordinated the schedule of drivers and trucks, Performed all receptionist responsibilities, kept in touch with drivers via phone, Had to find hauls and negotiate it with the broker, Was the main decision maker for the load acceptance

Medical Office Assistant / EEG technician

Northwest Neurology & Electrodiagnostic Center
09.2012 - 12.2016
  • Appointment scheduling, Sterile techniques, PC faxing, Vital signs, Multitasking, Customer service, Phone triage, Electronic Health Records management, Electroencephalography, ICD/CPT billing and coding, Clerical duties, reports, Prepping exam rooms, stocking and cleaning, EEG technician

Medical Assistant

NW Integrative Wellness, Inc.
08.2011 - 10.2012
  • Handle responsibilities of greeting patients and answering phone calls, Responsible for collecting and entering treatment charges in the system, Perform responsibilities of explaining insurance coverage plans to patients, Handle the tasks of filing medical reports and insurance forms, Schedule patient appointments; explain clinic policy to patients, process incoming and outgoing mails, Perform coding of diagnoses and procedures, opening the office in the morning, and maintaining the reception area

Medical Assistant

Provant Health Solutions, LLC.
02.2011 - 12.2011
  • Body fat analysis (weight, height, BMI, body fat, blood pressure, pulse)

Education

Body fat analysis -

Provant Health Solutions, LLC.
Arcadia, USA
11.2012

ACCSC Medical Assistant program -

Everest
Renton, WA
06.2011

5.0 GEU's for Medical billing -

Green River Community College
Auburn, WA
01.2009

Skills

  • Knowledge of Centricity EMR software
  • Windows 7
  • Internet Explorer
  • Microsoft Word
  • Typing 55 wpm
  • 10-key data entry
  • Fluent in Russian
  • Fluent in Ukrainian

Certification

  • HIV/AIDS
  • CPR/HCP
  • HIPAA
  • OSH

Languages

Russian
Native or Bilingual

Timeline

Radius Global Advertising

Customer Service Rep
06.2023 - Current

Dispatcher

Dokka Express LLC
01.2017 - Current

Medical Office Assistant / EEG technician

Northwest Neurology & Electrodiagnostic Center
09.2012 - 12.2016

Medical Assistant

NW Integrative Wellness, Inc.
08.2011 - 10.2012

Medical Assistant

Provant Health Solutions, LLC.
02.2011 - 12.2011

Body fat analysis -

Provant Health Solutions, LLC.

ACCSC Medical Assistant program -

Everest

5.0 GEU's for Medical billing -

Green River Community College

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Irina Dokka