Irina Flores
Sarasota
Summary
Bilingual Candidate with extensive esperince ans exceptional skills in banking teller, retail, listening and interpreter body language, working under pressure and managing and resolving demanding situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Members Advocate
Suncoast Credit Union
Sarasota
10.2021 - Current
- Built relationship and acted as liaison between credit union members and Suncoast to deliver exceptional customer services. Educated members on financial products including checking / savings accounts, loans, credit cards. Explained and assisting members in selecting appropriate products to meet individual financial needs and goals. Resolved member complaints regarding services, fee, or accounts issues. Identified and implement opportunities to increase member satisfaction and enhance sutomer experience.
Education
Associate of Arts - Social Services
State College of Florida
Bradenton, FL03-2022
Skills
- Desicion - making skill :Ability to analyze situations, consider alternatives and choose the best solution
- Human skills: avality to motivate people: Resolving team conflicts or encouraging collaboration
- Time management skills: helping team stay on schedule
- Behavioral assessment
Certification
- NMLS 1857765
Timeline
Senior Members Advocate
Suncoast Credit Union
10.2021 - Current
Associate of Arts - Social Services
State College of Florida