IRINA RUDENKO
White House,TN
Summary
Results-driven professional with a focus on detail and effective communication. Skilled in managing various tasks simultaneously in high-pressure situations. Noted for a proactive mindset in addressing challenges and streamlining processes to align with team objectives.
Overview
26
26
years of professional experience
Work History
Family Service Counselor
North Star Memorial Group; Spring Hill Cemetery and Funeral Home
07.2025 - 07.2026
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Guided families in selecting appropriate memorial options and arrangements.
- Collaborated with local organizations to promote community outreach initiatives and resources.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
- Assisted families in planning process while providing emotional support and expert advice to alleviate burden
Financial Services Collector
Fiserv
02.2019 - 03.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customer.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Enhanced company reputation by professionally handling sensitive financial matters.
eCommerce Consultant
PGA TOUR Superstore
07.2015 - 02.2019
- Build and maintain strong relationships within accounts ensuring high levels of customer satisfaction and recognition.
- Monitored customer feedback closely to address concerns promptly while taking measures for preventing future issues.
- Met productivity goals set by e-commerce management.
- Worked cooperatively and professionally with associates, customers and consumers working with and for employer.
- Increased online sales by developing and implementing effective e-commerce strategies.
- Coordinated with manufacturers and suppliers for timely delivery of products while maintaining optimal inventory levels.
Domestic Engineer
Self Employed
01.2001 - 01.2015
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holidays.
- Self-motivated, with a strong sense of personal responsibility.
Education
Secondary Education and Teaching - Mathematics -
Kansas State University
Skills
- Friendly demeanor and flexibility
- Collaborative teamwork
- Analytical problem-solving
- Communication excellence
- Critical analysis
- Composure in stressful situations
Timeline
Family Service Counselor
North Star Memorial Group; Spring Hill Cemetery and Funeral Home
07.2025 - 07.2026
Financial Services Collector
Fiserv
02.2019 - 03.2021
eCommerce Consultant
PGA TOUR Superstore
07.2015 - 02.2019
Domestic Engineer
Self Employed
01.2001 - 01.2015
Secondary Education and Teaching - Mathematics -
Kansas State University