Irina Pritchard
Lenox Dale,Massachusetts
Summary
Customer Service oriented and excellence driven Pharmacist holding a Doctor of Pharmacy with 20 years of extensive experience in high volume retail and independent pharmacies. Proven expertise in clinical pharmacology, combined with exceptional interpersonal skills, fosters strong relationships with customers, coworkers, medical professionals, and insurance providers. A steadfast commitment to delivering the highest quality pharmaceutical services and personalized patient care positions this professional as a vital contributor to effective disease management. Demonstrated versatility in adapting to the ever-evolving complexities of the healthcare industry ensures peak performance in medication dispensing and patient support.
Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.
Overview
21
21
years of professional experience
Work History
Pharmacy Manager
Walgreen's Pharmacy
08.2024 - 09.2025
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and best practices.
- Managed inventory levels, optimizing stock to reduce waste and improve product availability.
- Developed training programs for pharmacy staff to enhance service quality and operational efficiency.
- Implemented new software systems that improved prescription processing accuracy and workflow management.
- Analyzed pharmacy performance metrics to identify areas for process enhancement and cost reduction initiatives.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery strategies and staff engagement.
Staff Pharmacist
Walgreen's Pharmacy
09.2023 - 08.2024
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
- Collaborated with healthcare providers to optimize medication therapies for patients.
- Educated patients on proper medication usage and potential side effects.
- Developed and implemented strategies to improve workflow efficiency within the pharmacy team.
Staff Pharmacist
Flag Pharmacy
06.2015 - 08.2023
- Filling prescriptions in high volume-fast pace setting.
- Collaborate closely with healthcare professionals to monitor and assess therapy management and cost-effectiveness of drugs or drug regimens.
- Advise and consult patients with regards to medication indications, potential side effects, drug interactions, storage requirements, and directions for use.
- Promote and impliment pharmacy services such as MTMs, vaccination, medication synchronization and multi dose packaging.
- Train and supervise pharmacy technicians and pharmacy stuff to maximize dispensing accuracy, minimize errors, and boost overall performance, work flow efficiancy and customer satisfaction.
- Train new pharmacists and advise pharmacy interns.
- Advise, promote and administer vaccines, and organize vaccination clinics in variable settings such as local schools and adult day cares.
- Interact with HMOs and other insurance providers concerning billing and reimbursement.
- Conducted drug utilization reviews, drug interventions and therapy management.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Staff Pharmacist
Walgreen's Pharmacy
01.2002 - 01.2009
- Performed substance abuse assessments.
- Maintained proper storage and security conditions for all drugs.
- Maintain accurate patient and pharmacy operation records.
- Appropriately resolved customer issues, complaints and questions.
- Managed pharmacy inventory through proper medication ordering, cost evaluation, returns and inter-store transfers.
- Keep abreast of new developments within medical and pharmaceutical industry to deliver examplary customer service
Pharmacy Intern
Walgreen's Pharmacy
01.1998 - 01.2002
Education
Doctor of Pharmacy - Pharmaceutics
Massachusetts College of Pharmacy and Health Science
Boston, MA01.2002
Skills
- Clinical Applications and Pharmaceutical Operations
- Outstanding Customer Service and Patient Care
- Efficiency, Accuracy, and Time Management
- Software Proficiency
- Conflict Resolution
- Excellent Verbal and Written Commutation
- Herbal Product Specialist
- APHA Immunization Certified, CPR/AED trained
- MTM Specialist
- Multi Dose Packaging
- Medication Synchronization
- Strong Critical Thinking and Problem Solving
- Fluent in Russian
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Inventory control
- Drug safety
- Drug utilization review
- Immunizations
- Regulatory requirements
- Policy enforcement
- Purchasing management
- Medication therapy management
- Professional ethics
- Performance metrics
- Loss prevention management
- Quality assurance controls
- Records management
- Patient care assessment
- Decision-making
- Critical thinking
- Problem identification
- Staff scheduling
Certification
Good standing with the MA Board of Pharmacy
Languages
Russian
Native or Bilingual
Timeline
Pharmacy Manager
Walgreen's Pharmacy
08.2024 - 09.2025
Staff Pharmacist
Walgreen's Pharmacy
09.2023 - 08.2024
Staff Pharmacist
Flag Pharmacy
06.2015 - 08.2023
Staff Pharmacist
Walgreen's Pharmacy
01.2002 - 01.2009
Pharmacy Intern
Walgreen's Pharmacy
01.1998 - 01.2002
Doctor of Pharmacy - Pharmaceutics
Massachusetts College of Pharmacy and Health Science
Similar Profiles
Erin Nicole ToneyErin Nicole Toney
Pharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care PharmacyPharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care Pharmacy
Travis PyleTravis Pyle
Senior Certified Pharmacy Technician at Walgreen's PharmacySenior Certified Pharmacy Technician at Walgreen's Pharmacy
Toni Graham-ChappellToni Graham-Chappell
Operations Manager at Walgreen's PharmacyOperations Manager at Walgreen's Pharmacy
Chloe TaylorChloe Taylor
Pharmacy Technician at Walgreen's PharmacyPharmacy Technician at Walgreen's Pharmacy
Jenna HamiltonJenna Hamilton
Senior Operations Engineering Supervisor at Berkshire Sterile Manucaturing LLCSenior Operations Engineering Supervisor at Berkshire Sterile Manucaturing LLC