Irini Drakopoulos
New Milford,NJ
Summary
Proven leader in hospitality, excelling in critical thinking and interpersonal communication, significantly enhanced guest satisfaction at Blink Fitness. Expert in client relationship management and conflict resolution, I spearheaded team training initiatives, fostering a culture of excellence and collaboration. Achievements include streamlining operations and elevating service standards, demonstrating a consistent, results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
Blink Fitness
03.2022 - 11.2024
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Assisted in training new team members on company policies and best practices for optimal performance.
Front Desk Associate
Planet Fitness
08.2021 - 02.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Server Shift Leader
Olive Garden
01.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate Degree in Nursing - Nursing
Bergen Community College
Paramus, NJ12-2024
Skills
- Pharmaceutical Administration
- Quality Patient Care
- Hands-On Patient Assistance
- Comprehensive Patient Records
- Patient-Centered Clinical Judgment
- Patient-Centered Care
- Results Driven
- Developing Collaborative Partnerships
- Strong Teamwork Skills
- Approachable Attitude
- Dedicated Work Ethic
- Effective Memory Retention
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Sign Language
Limited Working
Romanian
Limited Working
Timeline
Front Desk Sales Associate
Blink Fitness
03.2022 - 11.2024
Front Desk Associate
Planet Fitness
08.2021 - 02.2022
Server Shift Leader
Olive Garden
01.2017 - 05.2019
Associate Degree in Nursing - Nursing
Bergen Community College
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