Iris Alvarez
TAMPA,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
Work History
Pro phone sales
Home Depot
Tampa, FL
10.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Bookkeeping Administrative Assistant
Homdepot
Tampa, FL
10.2016 - Current
- Managed daily bookkeeping tasks and maintained accurate financial records.
- Assisted in processing vendor invoices and employee reimbursements efficiently.
- Coordinated with team members to reconcile discrepancies in accounts payable.
- Organized filing systems for financial documents to ensure easy access.
- Supported month-end closing procedures by preparing necessary reports and summaries.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
- Verified accuracy of billing data and revised any errors prior to issuing invoices to customers.
- Performed data entry of financial information into accounting software programs.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
Supervisor
CVS Pharmacy
Tampa, FL
01.2008 - 11.2015
- Supervised daily operations ensuring smooth workflow and compliance with company policies.
- Trained and mentored staff to enhance team performance and customer service skills.
- Managed inventory levels and organized stock to optimize product availability.
- Implemented safety protocols to maintain a secure environment for employees and customers.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Collaborated with management on store initiatives to improve operational efficiency.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Charter High
Harlingen, TXSkills
- Customer acquisition
- Sales forecasting
- Bookkeeping fundamentals
- Accounting software
References
References available upon request.
Timeline
Pro phone sales
Home Depot
10.2017 - Current
Bookkeeping Administrative Assistant
Homdepot
10.2016 - Current
Supervisor
CVS Pharmacy
01.2008 - 11.2015
Charter High