Iris Benitez
Woodbridge,VA
Summary
Detail-oriented and personable front desk professional with experience in a medical setting. Skilled in managing patient interactions, scheduling appointments, and handling a multi-line phone system with efficiency and courtesy. Adept at communicating effectively with patients and healthcare providers to ensure smooth operations and exceptional patient care.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Younger Image Plastic Surgery Center
Vienna, VA
01.2023 - Current
- Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Handled financial transactions responsibly, processing payments with attention to detail.
- Produced original, creative content for promotional advertisements and marketing materials.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
Server
Yamazato
02.2019 - 10.2023
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Cultivated warm relationships with regular customers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Served high customer volumes during special events, nights and weekends
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
Front Office Coordinator
Bitar Cosmetic Surgery Institute
Fairfax , VA
09.2022 - 01.2023
- Received training in Nextech, MyMedLeads, HIPPA and EMR
- Gained experience in end of day reconciliation
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming new and established patients professionally with a warm and friendly smile.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Paralegal
Law Office Of Karen Winston
02.2021 - 04.2022
- Organized client calendars and prepared mailings.
- Aided legal crews by researching records and documents for case details.
- Entered client data into Microsoft Excel, Eimmigration, Quickbooks and Camp Legal to manage records and customer relationships
- Trained staff on office procedures and case-specific duties.
- Prepared clients for appointments, and interviews with U.S. Citizenship and Immigration Services (USCIS)
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hostess
Another Broken Egg Cafe
11.2020 - 07.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Answered customer questions about hours, seating and menu information.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Planned and executed 20-guest parties by organizing menus, spaces and special request
Administrator
Rubricx
01.2021 - 02.2021
- Drove marketing initiatives to increase company recognition to boost revenue
- Improved office organization by developing filing system and customer database protocols.
- Prevented financial errors by accurately monitoring credit card purchases, invoicing and budgeting.
- Identified needs of customers promptly and efficiently.
- Strengthened merchandising strategies to drive customer engagement and boost sales.
Server/host
Silver Diner
12.2016 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Trained staff on operating procedures and company services.
Education
Associate Of Science In Radiology Imaging -
Northern Virginia Community College
Annandale, VA08.2028
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2016
Skills
- Bilingual in English and Spanish
- Nextech, EMR, Aesthetic Records
- MS Office Word, Excel and Outlook
- BLS Certified
Timeline
Front Office Coordinator
Younger Image Plastic Surgery Center
01.2023 - Current
Front Office Coordinator
Bitar Cosmetic Surgery Institute
09.2022 - 01.2023
Paralegal
Law Office Of Karen Winston
02.2021 - 04.2022
Administrator
Rubricx
01.2021 - 02.2021
Hostess
Another Broken Egg Cafe
11.2020 - 07.2021
Server
Yamazato
02.2019 - 10.2023
Server/host
Silver Diner
12.2016 - 03.2020
Associate Of Science In Radiology Imaging -
Northern Virginia Community College
High School Diploma -
Mount Vernon High School