Judith Borseth

1. Provide an excellent first impression for those entering the lobby

a) People feel welcome

b) Manage incoming mail, partner family payments, and small packages

c) Lobby is in excellent physical and visual condition

2. Create an exceptional customer service experience

a) Answer basic questions about Habitat mission and programs

b) Management of phone operator function

c) Scheduling meetings with clients

•Resolved customer complaints and escalated complex issues to appropriate departments to ensure satisfaction

•Processed orders, refunds, and exchange

•Assist customers by providing product information, answering questions and offering warm helpful service

•Oversee and maintain an assigned product department

•Collaborate with team members to maintain high-quality customer experience