Jennifer Delarosa
Summit,IL
Summary
Dedicated bilingual administrative assistant and customer service professional with over 17 years of experience supporting office operations, coordinating schedules, managing customer relationships and handling administrative tasks. Known for exceptional organization and multitasking skills with commitment to delivering outstanding customer service.
Overview
19
19
years of professional experience
Work History
Front Office Coordinator
Premier Physical Therapy
Oak Park , IL
11.2022 - Current
- Coordinate front office operations while delivering exceptional customer service to patients and visitors.
- Create and maintain accurate patient charts using Prompt electronic medical record system.
- Schedule patient appointments and manage the daily therapy schedule.
- Monitor and track patient attendance to ensure continuity of care and timely follow up.
- Assist physical therapists with patient exercises and treatment activities in the gym.
- Verify and update information while maintaining confidentiality and HIPAA compliance.
- Train and onboard new front office employees on office procedures, scheduling and EMR systems.
Server & Assistant Manager
La Tequileria
Melrose Park, IL
05.2017 - Current
- Operated cash register and POS system for accurate transaction processing and change distribution.
- Upsold premium brands and suggested food items to increase average sales per customer.
- Engaged clients to foster loyalty and encourage repeat business.
- Balanced daily registers and generated detailed sales reports.
- Conducted weekly inventory assessments and placed orders for stock replenishment.
- Managed payroll processing to ensure timely employee compensation.
- Documented daily sales data and relevant information for performance tracking.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Office Secretary
D&M Stoneworks
Franklin Park, IL
07.2010 - 11.2022
- Coordinate appointments for measurements, installations and customer consultations.
- Prepare invoices, estimates, and customer documentations.
- Orders materials
- Receive and verify deliveries from vendors.
- Assist customers with selecting stone materials and provide product information.
- Maintain accurate filing systems and company records.
Cashier
AKIRA Bijora
Oak Brook, IL
11.2016 - 11.2017
Seasonal Tax Preparer
Liberty Tax Service
Berwyn, IL
01.2010 - 04.2010
Waitress
Restaurante 5 Hermanos
Berwyn , IL
09.2007 - 11.2008
Education
Business Management
Morton College
Cicero, IL2014
Skills
- Multitasking and Time Management
- Professional and Courteous
- Document and File Management
- Positive Attitude and Energetic
- Bilingual in Spanish and English
- Fast Learner
- Data Entry
- Organization and Efficiency
Timeline
Front Office Coordinator
Premier Physical Therapy
11.2022 - Current
Server & Assistant Manager
La Tequileria
05.2017 - Current
Cashier
AKIRA Bijora
11.2016 - 11.2017
Office Secretary
D&M Stoneworks
07.2010 - 11.2022
Seasonal Tax Preparer
Liberty Tax Service
01.2010 - 04.2010
Waitress
Restaurante 5 Hermanos
09.2007 - 11.2008
Business Management
Morton College