IRIS CARDONA
HOUSTON,TX
Summary
Obtain a position where the knowledge obtained throughout the years can come to play with a background in customer service and bilingual skills to add value to the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Domestic Air and Road Agent
Aries Worldwide Logistics
05.2023 - Current
- Proactively communicate metrics and project objectives, status, barriers, and results to all levels of the organization
- Scope the issue then defines, build, and implement solution to measure price effectively
- Interact with carriers and agents to obtain information regarding service capabilities and rates
- Interact with operations and supply vendor cost related to quoted charges
- Ensures compliance with corporate, branch and department policies and procedures
- Ensure understanding and achievement of corporate, regional branch OAR's (objectives, actions, and results)
- Tracking, routing and cutting documentation for all domestic shipments
- Understand basic financial goals established by management
- Provide pricing and budgetary estimates for all Aries products
- Obtain feedback regarding comparative positions of rates, while gathering current market data
- Develop and maintain product and service pricing matrices, maintain pricing database, develop standard pricing, develop customer specific pricing in accordance with product management
- Coordinate with product management regarding current cost per carrier and vendor contracts
- Support business development through completion of price and one-off quotes
- Enter all file information into Cargo Wise
- Tracking & routing orders
- Daily Domestic Operations
- Invoicing
- Discrepancies
Customer Service Representative
Evans Delivery
01.2018 - 05.2023
- Provide exceptional customer service to determine the best service to fit import and export needs
- Receive Delivery Orders from customers
- Provide rates for the Local Houston area and negotiate deals
- Create appointments with loading or delivery facilities for import or export loads
- Updating customers on all issues reported by the ports or any delays on their cargo
- Prioritize loads and expedite orders for customers to local dispatch
- Coordinating cargo to our local warehouse
- Contacting depots for availability of equipment for the day
- Collaborate with customers, drivers, and field personnel to ensure that loads are hauled within our business’ standard of service
- Troubleshoot communication errors between the driver’s mobile device and the ERIGS dispatch system to ensure the transmission of orders
- Identify and fix data issues, and provide information to business partners and management, etc
- Update ERIGS and orders with dispatch changes, carrier assignments, load requirements, etc
- To ensure that information is correct in the dispatch system
- Identify and document defects within dispatch system and correct accordingly
- Assist during system outages where drivers are given order information; ensure that paper tickets are received along with phone calls and text message updates for customer and drivers
- Resolve issues and address customer inquiries
- Manages all aspects (e.g., troubleshooting, data entry, urgent issues with drivers, updates to customer, communications with steamship line, etc.)
- Develops a sense of trust and integrity with the customer
- Accounts for all shipments via a weekly report
- Actively engages with necessary departments (e.g., billing, etc.) to ensure smooth operation for the dedicated accounts
- Reviews all credit collection and aging reports to increase cash flow
- Ensures equipment and drivers are in place to provide on-time service and meet the demands of the customer
Export Documentation Agent
Servicios Hondureños
08.2015 - 01.2018
- Responsible for review of all documentation for export such as car titles, letters of intent, and ITN
- Scheduling with steamship lines and customer for freight into Central America and create follow up documentation to confirm freight is ready for export
- Provide exceptional customer service to determine the best service to fit export needs
- Manage the logistics of containers to port for export by working closely with major US ports including, but not limited to: Houston, Freeport, Los Angeles, Newark and New Orleans
- Dispatch drivers from local facilities to ports located across the US
- Create Bill of Lading for each shipment
- Responsible for Ace Portal Security Homeland Portals documentation
- Negotiate proposals for clients as required
- Advise clients regarding customs regulations
- Interface with border control personnel, port managers regarding any customs issues that could potentially delay export
- Create bookings for containers
Education
Associate of Applied Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
San Jacinto College
Houston, TX09.2024
GED -
KAPLAN GED ONLINE
Houston03.2022
Skills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Bilingual Spanish
- Dispatcher
- Export administration
- Export Documentation
- Customer Service
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Domestic Air and Road Agent
Aries Worldwide Logistics
05.2023 - Current
Customer Service Representative
Evans Delivery
01.2018 - 05.2023
Export Documentation Agent
Servicios Hondureños
08.2015 - 01.2018
Associate of Applied Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
San Jacinto College
GED -
KAPLAN GED ONLINE
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