Iris Cerva
Insurnace Professional
Garland,TX
Summary
Dedicated to enhancing underwriting department operations with analytical and disciplined approach. Work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Underwriting Assistant
Aglin Financial
Dalllas , TX
12.2020 - Current
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
Bilingual Licenses Sales Agent
MGA Gainsco Auto Insurance
Dallas, TX
02.2020 - 12.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Handled 85 calls per day to address customer inquiries and concerns
Underwritng Techniician
National Lloyds
Dallas, TX
04.2019 - 02.2020
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Worked with customers to understand needs and provide excellent service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
Sachse High School
Sachse, TX 10.2003 - 05.2007
No Degree - Medical Assitant
PCI Health Training Center
Dallas, TXSkills
Quality assurance
Document scanning
Policy renewal
Inspection reviews
Policy quoting and pricing
Database Management
Multi-line phone proficiency
Certification
P&C License TX - 2050578
Timeline
Underwriting Assistant
Aglin Financial
12.2020 - Current
Bilingual Licenses Sales Agent
MGA Gainsco Auto Insurance
02.2020 - 12.2020
Underwritng Techniician
National Lloyds
04.2019 - 02.2020
High School Diploma -
Sachse High School
10.2003 - 05.2007
No Degree - Medical Assitant
PCI Health Training Center