IRIS DE ROSA
Burlington,VT
Summary
Compassionate Non-profit organization worker with two years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creative and adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities.
Overview
4
4
years of professional experience
Work History
BENEFITS OUTREACH SPECIALIST
BENFITS DATA TRUST
Philadelphia, PA
09.2021 - Current
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Mentored at-risk youth by providing guidance on decision making process and goal setting strategies.
- Assisted clients in navigating various community resources such as housing, food stamps, employment opportunities.
- Researched funding sources that could be utilized to expand current programs or create new ones.
- Participated in staff meetings to discuss cases and program updates.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Lead Teller
Wells Fargo
Minneapolis, MN
04.2020 - 05.2021
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Tracked inventory levels of supplies necessary for daily operations.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Kept teller window areas clean, organized, and fully stocked.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Created monthly reports summarizing key performance indicators for management review.
Education
Bachelor of Arts - CLASSICAL STUDIES
Boston College
Chestnut Hill, MA05-2018
Skills
- Community Events
- Salesforce
- Issue Reporting
- Attention to Detail
- Quality Assurance
- Community Outreach Programs
Affiliations
- Read and write poetry at the park
- Enjoys volunteer work
- Avid cafe hopper
- Enjoys thrift shops and record collecting
- Rock climbing
- Figure Modeling
- Enjoys travel and long distance road trips via train
References
References available upon request.
Timeline
BENEFITS OUTREACH SPECIALIST
BENFITS DATA TRUST
09.2021 - Current
Lead Teller
Wells Fargo
04.2020 - 05.2021
Bachelor of Arts - CLASSICAL STUDIES
Boston College
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