Iris Diaz
The Bronx,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2026
2026
years of professional experience
Work History
Front Desk Office Manager
Exodus Transitional Community, INC
New York, NY
2025 - Current
- Managed front desk operations, ensuring efficient customer service and seamless communication.
- Developed and implemented office procedures to enhance workflow efficiency and improve client interactions.
- Oversaw inventory management of office supplies, maintaining stock levels for uninterrupted operations.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
Front Desk Receptionist
Four Seasons Nursing Home & Rehabilitation
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Front Desk Receptionist
LuxUrban Hotels
New York, NY
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Bachelor - Human Services
Boricua College
The Bronx, NY01-2028
High School Diploma -
Dreamyard Preparatory School
Bronx, NYComprehensive Development, Inc. BMCC
New York, NYSkills
- Fluency in Spanish
- Punctual and Hardworking
- Computer Skills
- Customer Service
Languages
Spanish
Elementary
Timeline
High School Diploma -
Dreamyard Preparatory School
Comprehensive Development, Inc. BMCC
Front Desk Office Manager
Exodus Transitional Community, INC
2025 - Current
Front Desk Receptionist
Four Seasons Nursing Home & Rehabilitation
Front Desk Receptionist
LuxUrban Hotels
Bachelor - Human Services
Boricua College