Iris Escobedo
Lubbock,TX
Summary
Dedicated employee with a reputation for punctuality seeking opportunities to utilize exceptional customer service skills and positive attitude. Highly motivated and adaptable with a strong work ethic and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Providence Health & Services
Lubbock, TX
09.2021 - Current
- Welcomed patients and visitors with courtesy and professionalism
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
Medical Assistant
Lubbock Urology
Lubbock, TX
05.2013 - 09.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Certificate - CMA
Kaplan College
Lubbock, TX10-2012
Some College (No Degree) -
South Plains College
Levelland, TX08-2010
High School Diploma -
Wellman Union ISD
Wellman, TX05-2006
Skills
- Scheduling Diagnostic Procedures
- Problem-Solving
- Insurance Verification
- Training Coordination
- Patient Education
- Registration and Admissions
- Fluent in Two Languages
- Team Collaboration
- EMR
- Multitasking and Organization
- Customer Service
Certification
TABC license October 2024
Timeline
Patient Access Representative
Providence Health & Services
09.2021 - Current
Medical Assistant
Lubbock Urology
05.2013 - 09.2021
Certificate - CMA
Kaplan College
Some College (No Degree) -
South Plains College
High School Diploma -
Wellman Union ISD
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