Iris Medina
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Stitch Fix Warehouse
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Associate
Geodis
02.2017 - 08.2020
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise pallets to move in warehouse.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Northwest Community High School
Indianapolis, IN06.2014
Skills
- Materials Handling and Transport
- Pallet Jack Operation
- Critical Thinking
- Material Handling
- Judgment and Decision-Making
- Physical Strength and Stamina
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Stitch Fix Warehouse
08.2020 - Current
Customer Service Associate
Geodis
02.2017 - 08.2020
High School Diploma -
Northwest Community High School
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