Hi, I’m
Iris Milian
Miami,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
years of professional experience
Work History
American Airlines
Customer Service Representative
02.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
OCDMiami, FL
Professional Organizer and Remodeler
01.2003 - Current
Job overview
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Utilized project management skills to meet event deadlines and complete requirements.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
LMP Productions
Production Manager
05.2010 - 07.2015
Job overview
- Managed internal operational standards and productivity.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Healthy Cuisine
Manager & Superintendent
01.2005 - 02.2013
Job overview
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Created and implemented plans to maximize efficiency of workers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
The Art Institute of Fort Lauderdale IncFort Lauderdale, FL
Communication from Broadcast Journalism
Skills
- Account Management
- Customer Relations
- Travel Planning
- Problem-Solving Ability
- Concept Design
- Organizational Systems
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
American Airlines
02.2021 - Current
Production Manager
LMP Productions
05.2010 - 07.2015
Manager & Superintendent
Healthy Cuisine
01.2005 - 02.2013
Professional Organizer and Remodeler
OCD
01.2003 - Current
The Art Institute of Fort Lauderdale Inc
Communication from Broadcast Journalism
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