Iris Murillo
Sacramento,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Criminal Justice field position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Server
7th Street Standard
09.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Cashier
The Orginial Hick'ry Pit
05.2019 - 08.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Communicated with customers to address order inquiries, changes and cancellations.
Office Assistant
Diablo Valley College
06.2018 - 08.2018
- Improved office efficiency by maintaining and organizing digital and physical files.
- Supported team members with project coordination and task management, ensuring timely completion of assignments.
- Managed incoming calls and email correspondence professionally, addressing inquiries promptly and accurately.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
High School Teaching Internship
Ygnacio Valley High School
09.2017 - 06.2018
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisted six graders with their math and helped them further develop their math skills.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Criminal Justice
California State University - Sacramento
Sacramento, CA05.2023
High School Diploma -
Ygnacio Valley High School
Concord, CA06.2018
Skills
- Strong Work Ethic
- Organizational Skills
- Problem Solving
- Stress Management
- Team Collaboration
- Time Management
- Multitasking Abilities
- Decision-Making
- Telephone etiquette
- Bilingual - Spanish
Timeline
Server
7th Street Standard
09.2021 - Current
Head Cashier
The Orginial Hick'ry Pit
05.2019 - 08.2021
Office Assistant
Diablo Valley College
06.2018 - 08.2018
High School Teaching Internship
Ygnacio Valley High School
09.2017 - 06.2018
Bachelor of Science - Criminal Justice
California State University - Sacramento
High School Diploma -
Ygnacio Valley High School
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