Summary
Overview
Work History
Education
Timeline
Generic

Iris Navarro

Pharr

Summary

Skilled language professional with significant experience in interpreting and translating Spanish. Adept at facilitating clear and effective communication, ensuring accurate and culturally sensitive translations. Strong focus on teamwork and achieving results, highly adaptable to changing needs. Proven expertise in language interpretation, cultural mediation, and maintaining confidentiality.

Overview

13
13
years of professional experience

Work History

Spanish Interpreter

Interpreters Without Borders
10.2022 - Current
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.

Pharmacy Technician

CVS Pharmacy
08.2020 - 07.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Retention Specialist

Alliance Security
05.2012 - 09.2018
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.

Education

No Degree - BASIC STUDIES

CCRI
Lincoln, RI
02-2021

Medical Assistance

Sawyer School
Pawtucket, RI
10-2010

English

Central Falls High School
Pawtucket, RI
06-2007

Timeline

Spanish Interpreter

Interpreters Without Borders
10.2022 - Current

Pharmacy Technician

CVS Pharmacy
08.2020 - 07.2022

Retention Specialist

Alliance Security
05.2012 - 09.2018

No Degree - BASIC STUDIES

CCRI

Medical Assistance

Sawyer School

English

Central Falls High School

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Iris Navarro