Iris N Diaz
Moreno Valley
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results & exceeding expectations. Creative & motivated leader adept at utilizing exceptional design & planning strengths to accomplish complex projects. Skilled in teaching new concepts & best practice strategies.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, & implements company procedures. Excellent communication & listening skills. Provides leadership & vision, driving teams to meet goals.
Experienced with coordinating administrative tasks & maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency & support team operations. Track record of effective communication & multitasking to meet diverse administrative needs.
Equipped with strong problem-solving abilities, willingness to learn, & excellent communication skills. Poised to contribute to team success & achieve positive results. Ready to tackle new challenges & advance organizational objectives with dedication & enthusiasm.
Overview
6
6
years of professional experience
Work History
Supervisor
3Sixty Duty Free
Ontario Airport
11.2025 - Current
- Facilitated a positive shopping experience for international travelers by providing knowledgeable assistance with perfume, cosmetics, liquor, tobacco, & gift items.
- Managed cash transactions to uphold accuracy & adherence to duty-free age verification & airport security standards.
- Supported inventory management efforts by conducting stock checks, facilitating restocking, & promoting loss-prevention awareness.
- Facilitated efficient store operations through maintenance of visual merchandising standards & management of customer traffic.
- Engaged with customers & team members to promote seamless operations & foster positive guest experiences.
- Trained & mentored team members to enhance performance & productivity.
Passenger Assistance Specialist (Wheelchair Runner)
Sierra Aviation Group
Ontario Airport
06.2024 - 11.2025
- Delivered personalized support to passengers, ensuring safe & comfortable navigation for individuals with disabilities, seniors, & non-English speakers in airport environments.
- Navigate high-traffic airport zones & meet tight boarding deadlines under pressure
- Coordinate with TSA agents, airline staff, & gate agents to ensure timely check-ins & transfers
- Manage sensitive equipment including wheelchairs, radios, & airline software for efficient communication
- Provided support to travelers by maintaining a calm & professional demeanor during unforeseen circumstances, such as flight delays & emotional distress.
Administrative Assistant
Century 21 Excellence (Team Fajardo)
Hacienda Heights, CA
09.2022 - 09.2023
- Assisted real estate team by managing data entry & preparing billing & documentation to streamline transaction processes.
- Processed checks and distributed payments to clients. Maintained accurate client contact logs to support communication. Organized & managed digital & physical filing systems for efficiency.
- Supported coordination of appointments, open houses, & communication with buyers, sellers, & stakeholders. Assisted with scheduling open houses & managing communications with clients & partners. Helped facilitate appointments & maintain effective communication between buyers, sellers, & key stakeholders.
- Managed basic office operations & supported marketing through email outreach & social media posting
- Delivered exceptional customer service to walk-in clients & phone inquiries, ensuring professionalism & confidentiality.
Office Assistant (Intern)
Cesar Chavez Elementary School
Bell Gardens, California
08.2020 - 12.2020
- Managed parent outreach initiatives through direct calls & formal written notifications to ensure clear information dissemination.
- Organized & replenished office supplies. Assisted with material order placements.
- Assisted in organizing student records. Compiled internal reports. Entered data into district systems.
- Supported staff with basic clerical tasks during a high-volume academic semester
- Ensured data integrity by systematically managing & updating student records through school management software.
Education
Real Estate - Real Estate
Fullerton College
Fullerton, CASkills
- Customer service excellence
- Data entry systems experience
- Familiarity with online platforms
- Digital and paper filing management
- Bilingual or multicultural communication experience
- Training and mentoring
- Complex Problem-solving
- Customer service
- Building professional connections
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
3Sixty Duty Free
11.2025 - Current
Passenger Assistance Specialist (Wheelchair Runner)
Sierra Aviation Group
06.2024 - 11.2025
Administrative Assistant
Century 21 Excellence (Team Fajardo)
09.2022 - 09.2023
Office Assistant (Intern)
Cesar Chavez Elementary School
08.2020 - 12.2020
Real Estate - Real Estate
Fullerton College