Iris Rivera
Moline,IL
Summary
Dedicated Medical Assistant with experience at Community Health Care, skilled in patient-focused care and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and efficient scheduling. Compassionate team player adept at clinical documentation and vital sign monitoring, committed to delivering quality care and fostering trust in patient relationships.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Community Health Care
Moline, IL
02.2019 - Current
- Assisted providers with patient examinations and procedures to ensure quality care delivery.
- Managed patient records using electronic health record (EHR) systems to maintain accuracy and confidentiality.
- Prepared examination rooms by sterilizing instruments and ensuring proper supplies were available for each visit.
- Educated patients on medication usage, treatment plans, and preventive care to promote wellness and compliance.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oxygen
Education
Diploma - Medical Assistant
Midwest Technical Institute
IL05.2019
High School Diploma -
Moline High School
Moline, IL06.2017
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Reliable team player
Compassionate
CPR
Immunization administration
Specimens collection and processing
Professionalism and ethics
Maintaining confidentiality
Insurance verification
Appointment setting
Fluent in languages
Trustworthy companion
Patient relations
Prioritizing stat orders
Inventory management
Medical terminology in languages
Valid state driver's license
Emergency response preparedness
Reliable transportation
Companionship and emotional support
Conversant in languages
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Community Health Care
02.2019 - Current
Diploma - Medical Assistant
Midwest Technical Institute
High School Diploma -
Moline High School