Iris Rogers
Winter Springs,FL
Summary
Diligent Desired Position with solid background in managing front-of-house operations. Successfully led teams to enhance customer satisfaction and streamline service processes. Demonstrated expertise in team leadership and conflict resolution.
Overview
7
7
years of professional experience
Work History
Front of House Manager
The Townhouse Restaurant
Oviedo, FL
08.2025 - Current
- Trained and mentored staff on best practices in customer engagement and service standards.
- Supervised front-of-house operations, ensuring seamless service and guest satisfaction.
- Managed inventory control, reducing waste through effective stock management processes.
- Resolved guest complaints promptly, maintaining high levels of customer loyalty and retention.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Server
Gators Dockside
Winter Springs, FL
07.2022 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Server
Jerry's Pizza in Longwood
Longwood, FL
10.2018 - 05.2021
- Supervised team to ensure timely and accurate order delivery.
- Trained new staff on menu items and customer service standards.
- Managed dining area to maintain cleanliness and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved customer complaints promptly to foster positive relationships.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FLSkills
Customer engagement
Staff training
Front-of-house operations
Inventory management
Team leadership
POS system operation
Menu knowledge
Time management
Timeline
Front of House Manager
The Townhouse Restaurant
08.2025 - Current
Server
Gators Dockside
07.2022 - 08.2025
Head Server
Jerry's Pizza in Longwood
10.2018 - 05.2021
High School Diploma -
Winter Springs High School