Iris Rojo
4510 N Loop 1604 E, San Antonio ,TX
Summary
Dedicated and detail-oriented receptionist with a proven track record in busy office environments. Proficient in appointment scheduling, document management, and multi-tasking in fast-paced settings. Recognized for professionalism, effective communication skills, and the ability to remain calm and resourceful under pressure.
Overview
1
1
year of professional experience
Work History
Receptionist
Neverland Dental
603 Wake Ave., El Centro, CA 92243
03.2024 - Current
- Greet and check in patients, ensuring a welcoming and friendly environment.
- Schedule and confirm appointments, coordinating with dentists and hygienists for availability.
- Verify patient insurance coverage and communicate co-pay details and billing information.
- Handle patient inquiries and assist with any pre-appointment paperwork.
- Process payments, maintain records, and perform data entry in (EHR/ Practice Management Software).
- Ensure compliance with HIPAA regulations to protect patient information.
- Processed incoming mail, prepared documents, and coordinated meetings for staff.
- Handled multi-line phone systems, responding to client inquiries and routing calls as necessary.
- Coordinated patient referrals, ensuring accurate documentation and timely follow-up with referred specialists.
- Maintained an organized front-desk area, ensuring all forms and supplies were readily available.
- Collaborated with team members to improve office efficiency and streamline administrative processes.
Education
High School Diploma -
Central Union High School
2021
Skills
- Bilingual
- Communication Skills
- Technical Proficiency (Microsoft, Multi-line Phone Systems)
- Organizing and Categorizing
- Dental Coding
- Multitasking and Time Management
- Confidentiality and HIPAA Compliance
- Patient Scheduling and Appointment Coordination
- Electronic Health Records (EHR) and Practice Management Software (Practice Web)
- Customer Service and Patient Relations
- Insurance Verification and Billing
Timeline
Receptionist
Neverland Dental
03.2024 - Current
High School Diploma -
Central Union High School