Iris Schaffer
Minneapolis,MN
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Dependable successful providing fast, high-quality customer service to guests in any job setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management.
Overview
9
9
years of professional experience
Work History
Bartender / Food Server
The Tavern Grill
Blaine, Minnesota
06.2019 - Current
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Aloha to confirm deliveries to correct rooms.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Trained multiple new bartenders and servers on drink preparation, product promotion, garnish preparation and sanitation protocol
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Food Server
Beef O'Brady's
Andover, Minnesota
05.2019 - 10.2019
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Aloha to confirm deliveries to correct rooms.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Elevated customer satisfaction through follow up and enthusiastic customer service.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
Host / Cook / Cashier
Dixie Blue BBQ
Blaine, Minnesota
11.2017 - 08.2018
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register to record transactions accurately and efficiently.
Host / Expo/Food Runner
Elevage Hospitality
Blaine, Minnesota
10.2016 - 11.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Education
Associate of Science -
Winona State University
Winona, MNHigh School Diploma -
Blaine Senior High
Blaine, MN05.2018
Associate of Arts - AA
Anoka Hennepin Community College
Coon Rapids, MN05.2018
Skills
- Order Accuracy and Delivery
- Workflow Coordination
- High Energy and Stamina
- COVID Symptom Screening
- Conflict and Complaint Resolution
- Cool Under Pressure
- Cleaning and Sanitizing
- Service-Oriented
- Team Player
- Warm and Friendly
- Verbal and Written Communication
- Relationship Building
Timeline
Bartender / Food Server
The Tavern Grill
06.2019 - Current
Food Server
Beef O'Brady's
05.2019 - 10.2019
Host / Cook / Cashier
Dixie Blue BBQ
11.2017 - 08.2018
Host / Expo/Food Runner
Elevage Hospitality
10.2016 - 11.2017
Associate of Science -
Winona State University
High School Diploma -
Blaine Senior High
Associate of Arts - AA
Anoka Hennepin Community College