Rosemary Dietz
Wilson,KS
Summary
Dynamic and dedicated professional with extensive experience at Midland Railroad Hotel, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through personalized service and efficient operations. Strong multitasking skills complemented by a commitment to maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bartender / Food Server
Midland Railroad Hotel
03.2022 - Current
- Prepared and served a variety of beverages, ensuring high-quality presentation and taste.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Collaborated with kitchen staff to coordinate drink orders during peak hours for efficiency.
Bartender
Old 40 Bar and Grill
05.2008 - 09.2022
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Developed strong customer relationships through attentive service and personalized drink recommendations.
- Assisted in training new bartenders on menu items, equipment use, and service protocols.
Front of House Team Leader
Made From Scratch LLC
08.2018 - 03.2022
- Led daily operations, ensuring optimal service standards and guest satisfaction.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Implemented process improvements to enhance workflow efficiency within front of house staff.
- Managed scheduling and resource allocation to meet peak service demands effectively.
Education
No Degree - Psychology
Marymount College
Salina, KSHigh School Diploma -
Wilson High School
Wilson, KS1984
Skills
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
- Proficiency in Toast software
- Proficiency in Resnexus software
Timeline
Bartender / Food Server
Midland Railroad Hotel
03.2022 - Current
Front of House Team Leader
Made From Scratch LLC
08.2018 - 03.2022
Bartender
Old 40 Bar and Grill
05.2008 - 09.2022
No Degree - Psychology
Marymount College
High School Diploma -
Wilson High School