Iris Silvestre

• Process RMA and sales orders with a focus on accuracy, compliance, and timely execution.
• Coordinate with customers to resolve return discrepancies, obtain tracking details, and manage return shipments.
• Maintain shipping documentation, customer communications, and quality records while ensuring accurate data in SAP.
• Review orders for pricing, accuracy, and policy compliance, including international order requirements.
• Investigate and resolve discrepancies related to customer returns and receiving issues.
• Support asset management and maintain customer/equipment data in CRM and ERP systems while identifying process improvements.

• Prepare and deliver high-quality food and beverage offerings in accordance with company standards and customer requirements.
• Ensure compliance with food safety regulations, sanitation standards, and operational procedures.
• Process customer transactions using POS systems while supporting efficient inventory management and replenishment.
• Communicate menu updates and operational changes to team members to maintain consistency and accuracy.
• Maintain clean, organized work environments and complete sanitation and special project tasks as assigned.

• Provided guidance to consumers on HIV and COVID transmission and in-home testing procedures using OraQuick and InteliSwab kits.
• Assisted consumers with processing test kit orders using Department of Health-issued coupon codes.
• Supported customer care by processing email and fax orders in SAP, ensuring accuracy and efficiency.
• Tracked shipments and provided proof of delivery (POD) for orders sent via FedEx and UPS.

• Handled daily cash transactions, including deposits, reconciliations, and monitoring balances to maintain accuracy.
• Assisted customers with ticket purchases, check-ins, and issuing receipts, ensuring excellent service.
• Identified and resolved discrepancies in cash records to ensure compliance with company policies.
• Supported cash handling procedures by coordinating with staff and ensuring adherence to security protocols.

• Managed and reconciled daily cashier transactions, identifying and reporting discrepancies to Loss Prevention.
• Prepared and balanced tills for the next business day, ensuring accuracy and readiness.
• Oversaw daily bank deposits, maintaining compliance with company policies.
• Communicated daily sales goals and performance updates to corporate through detailed reporting.