Iris Torres
Summary
Being in a field of hospitality, ready to excel in a fast-paced environment having to prove track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Porto's Bakery and Cafe
01.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Server/ Host
Norms Restaurants
03.2019 - 05.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Sales Associate
Victoria's Secret
10.2018 - 01.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Communications
California State University, Northridge
CA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
- High volume dining
Languages
Spanish
Professional Working
Timeline
Server
Porto's Bakery and Cafe
01.2022 - Current
Server/ Host
Norms Restaurants
03.2019 - 05.2023
Sales Associate
Victoria's Secret
10.2018 - 01.2019
No Degree - Communications
California State University, Northridge
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